Keerthana Prabhakaran

As a dedicated IT Analyst with a strong
background in communications, business
engagement, and service delivery. I excel at
understanding client requirements and
developing processes to address their needs.
I have successfully resolved
critical issues to restore core systems and
shared networking and server knowledge to
establish stable operations. My experience
includes diagnosing and resolving complex
technical issues efficiently, conducting root
cause analysis and incident management. I have
also provided clear and concise step-by-step
technical support to guide clients and
maintained compliance with service-level
agreements with fast, knowledgeable resolution
for diverse issues.