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Sarvesh Rudre
Customer Service Executive
Mumbai,MH
Summary
Results-driven professional with a strong foundation in sales and customer support. Expertise in time management and multitasking, consistently achieving top performance ratings while driving customer satisfaction and loyalty.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Senior Customer Support Agent
Firstsource Solutions
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Consistently rated as an "Exceptional/Distinguished Achiever" by reporting management for the majority of my 27-month tenure, reflecting top-tier performance in technical proficiency, service quality, and revenue generation.
Sales Executive - Home Loans
Switch My Loan
02.2022 - 05.2023
- generated prospects through cold outreach.
- Engaged clients for collection of loan documents and promote efficient processing.
- Conducted comprehensive financial analyses to determine client eligibility for various home loan programs.
- Monitored industry trends, adapting sales techniques accordingly to maintain a competitive edge in the marketplace.
- Worked closely with processing teams to resolve any issues that arose during the application process promptly.
- Designed customized financing solutions tailored to individual client needs, ensuring optimal results for both customers and the company.
- Utilized CRM systems efficiently to track leads, manage client information, and monitor progress toward performance goals.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Sales Executive
Denave India Pvt Ltd
12.2016 - 03.2021
- Facilitated field visits to shops in Mumbai, attracting potential customers via product demonstrations and samples.
- Enhanced market knowledge by collecting feedback and elevating product visibility.
- Consistently turned leads into sales, maintaining a top 10% ranking among a 70-member citywide team for more than a year.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Pancham English High School
Vasai, IndiaSkills
Customer service excellence
Complaint handling
CRM software
Remote support
Problem-solving
Time management
Multitasking
Excellent communication
Online chat support
Interests
Movies and Series
Gaming
Timeline
Senior Customer Support Agent
Firstsource Solutions
02.2024 - Current
Sales Executive - Home Loans
Switch My Loan
02.2022 - 05.2023
Sales Executive
Denave India Pvt Ltd
12.2016 - 03.2021
High School Diploma -
Pancham English High School