Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Sarvesh Rudre
Open To Work

Sarvesh Rudre

Customer Service Executive
Mumbai,MH

Summary

Results-driven professional with a strong foundation in sales and customer support. Expertise in time management and multitasking, consistently achieving top performance ratings while driving customer satisfaction and loyalty.

Overview

9
9
years of professional experience
4
4
Languages

Work History

Senior Customer Support Agent

Firstsource Solutions
02.2024 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
  • Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
  • Consistently rated as an "Exceptional/Distinguished Achiever" by reporting management for the majority of my 27-month tenure, reflecting top-tier performance in technical proficiency, service quality, and revenue generation.

Sales Executive - Home Loans

Switch My Loan
02.2022 - 05.2023
  • generated prospects through cold outreach.
  • Engaged clients for collection of loan documents and promote efficient processing.
  • Conducted comprehensive financial analyses to determine client eligibility for various home loan programs.
  • Monitored industry trends, adapting sales techniques accordingly to maintain a competitive edge in the marketplace.
  • Worked closely with processing teams to resolve any issues that arose during the application process promptly.
  • Designed customized financing solutions tailored to individual client needs, ensuring optimal results for both customers and the company.
  • Utilized CRM systems efficiently to track leads, manage client information, and monitor progress toward performance goals.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Sales Executive

Denave India Pvt Ltd
12.2016 - 03.2021
  • Facilitated field visits to shops in Mumbai, attracting potential customers via product demonstrations and samples.
  • Enhanced market knowledge by collecting feedback and elevating product visibility.
  • Consistently turned leads into sales, maintaining a top 10% ranking among a 70-member citywide team for more than a year.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Education

High School Diploma -

Pancham English High School
Vasai, India

Skills

Customer service excellence

Complaint handling

CRM software

Remote support

Problem-solving

Time management

Multitasking

Excellent communication

Online chat support

Interests

Politics

Movies and Series

Gaming

Timeline

Senior Customer Support Agent

Firstsource Solutions
02.2024 - Current

Sales Executive - Home Loans

Switch My Loan
02.2022 - 05.2023

Sales Executive

Denave India Pvt Ltd
12.2016 - 03.2021

High School Diploma -

Pancham English High School
Sarvesh RudreCustomer Service Executive