Summary
Overview
Work History
Education
Skills
Project : PowerBI Automation - HCLTech
Project : SQL Automation - HCLTech
Timeline
Generic

Sarvesh Saurabh

Greater Noida

Summary

A highly motivated Business and Reporting Analyst with over seven years of experience, possessing strong expertise in business analysis, data visualisation, dashboard creation, and end-to-end data reporting. Skilled at leveraging business and technical acumen to develop strategies that automate and streamline processes, improving data quality and accuracy. Proven ability to deliver data-driven insights that drive revenue growth, enhance operational efficiency, and inform strategic financial planning.

Overview

7
7
years of professional experience

Work History

Assistant Manager

HCLTech
Noida
08.2022 - Current
  • Managing the reporting team for one of the world’s largest oil and gas accounts, monitoring performance, and ensuring effective data collection and reporting.
  • Using tools such as Power BI, Tableau, ServiceNow, and Data Lake to generate meaningful reports and dashboards, deliver insights and analysis to stakeholders, and support data-driven decisions.
  • Implemented an automated reporting system for generating resource user and device counts, resulting in a 40% reduction in report generation time.
  • Consistently reporting the weekly, monthly, and annual SLAs and KPIs for the account, ensuring the smooth tracking of performance metrics, and improving business performance.
  • Analyzing the financial data, identifying trends, and providing insights that contributed to a 15% improvement in operational efficiency.

Team Lead

Tech Mahindra
Noida
09.2021 - 08.2022
  • I gave directions, instructions, and guidance to a group of 40 individuals who were appointed to the team.
  • Monitored and reported team performance against the SLAs and KPIs to identify areas for improvement.
  • Implemented the required actions to ensure adherence to client requirements.
  • Conducted regular client meetings to review performance metrics, address concerns, and identify opportunities for service enhancement.

Team Lead

Startek
Gurugram
03.2019 - 02.2021
  • Led and managed a team of 25 members, and provided guidance, coaching, and support to achieve performance targets.
  • Ensured that service level agreements were adhered to, and that all tickets were resolved within the specified turnaround time.
  • Collaborated with other departments, such as Quality, HR, and Training, to ensure seamless communication, resolve issues, and achieve organisational objectives.

Operations Representative

Concentrix
Gurugram
07.2018 - 02.2019
  • Investigated and resolved customer complaints, discrepancies, or escalations in a timely and professional manner, ensuring customer satisfaction.
  • Monitored and met performance metrics such as productivity targets, quality standards, and SLAs, ensuring high-quality service delivery.

Education

Bechelor of Engineering - Electronics And Communiction

CMR Institute of Technology
Bengaluru
08-2018

Skills

  • Data analysis
  • Dashboard creation
  • Report generation
  • Client relationship management
  • Stakeholder communication
  • Financial reporting
  • Service level agreements
  • Reporting and documenting
  • Compliance
  • Business development
  • SQL
  • Advanced Excel
  • Business insights and analysis
  • Power BI and Tableau
  • Data extraction and transformation (ETL)
  • Cross-functional collaborations
  • Power Query

Project : PowerBI Automation - HCLTech

Proposed and created a Power BI dashboard tailored for calculating operational SLAs and KPIs, crucial for stakeholder and client MBRs and QBRs. This data-driven tool empowers informed business decisions, enhancing organizational productivity through insightful performance analysis and strategic planning

Project : SQL Automation - HCLTech

Proposed creation of a SQL query to retrieve device data from multiple countries, streamlining the process with filters. Initially taking five hours manually, automation reduced it to 15 minutes by integrating the query with our data lake and consolidating various tables This efficiency boost helped our billing team meet SLAs effortlessly

Timeline

Assistant Manager

HCLTech
08.2022 - Current

Team Lead

Tech Mahindra
09.2021 - 08.2022

Team Lead

Startek
03.2019 - 02.2021

Operations Representative

Concentrix
07.2018 - 02.2019

Bechelor of Engineering - Electronics And Communiction

CMR Institute of Technology

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Sarvesh Saurabh