Sarvesh Tare
Senior Associate
Pune
Summary
Dynamic and results-driven Senior Associate with over 12 years of experience in the travel and airline industry. Skilled in airline payment settlements, fare distribution, customer service, and team management. Expertise in GDS platforms (Amadeus, Sabre) and fare coding using ATPCO. Proven track record of resolving high-priority customer escalations, improving service quality, and driving operational efficiencies. Fluent in English, Hindi, and basic Japanese, with a strong background in travel & tourism and technical support.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Senior Associate
WNS Global Services
03.2019 - Current
- Managed the settlement of payments and receipts via ARC/BSP, ensuring accuracy and adherence to operational timelines
- Conducted detailed passenger record checks using GDS systems, improving operational accuracy by 15%
- Resolved customer queries related to schedule changes, reissues, refunds, and baggage, delivering timely solutions that enhanced customer satisfaction
- Coordinated and managed customer escalations, addressing high-priority issues and boosting customer loyalty and retention by 20%
- Adhered to strict quality standards, achieving consistent performance metrics in line with company goals
- Collaborated with cross functional teams to improve processes and enhance the overall customer experience
- Monitored and reviewed work for accuracy, compliance, and consistency, identifying areas for improvement
- Analyzed performance metrics and provided feedback to improve processes and outcomes
- Ensured proper documentation and reporting to maintain accountability and facilitate continuous quality improvement
Process associate
Tata Consultancy Services
09.2016 - 12.2018
- Led fare management and distribution activities, including fare coding via ATPCO's Optional Services application
- Loaded fares and rule conditions in GDS platforms (Amadeus, Sabre, Galileo), ensuring accurate display and global consistency
- Monitored and tested auto-pricing functions, resolving discrepancies and ensuring compliance with defined fare rules, reducing errors by 10%
- Managed various types of public and private fares for agents, optimizing pricing strategies across international markets
- Supervised team performance, conducting quality assurance checks and improving productivity by 20%
Associate Operation
WNS Global Services
01.2014 - 02.2016
- Analyzed and coded fare sheets, implementing rules and restrictions within the system to ensure seamless pricing
- Sent Corp ID and Account Code requests to respective GDS platforms, maintaining system integrity and operational efficiency
- Conducted fare testing within GDS, identifying issues and resolving them promptly to maintain high accuracy
Executive leisure and adventure
The Freebirds Holidays
06.2012 - 12.2013
- Sold and planned international and domestic tour packages, increasing sales by 25% through effective customer engagement
- Negotiated contracts and rates with vendors, securing cost-effective agreements and improving profitability
- Managed a 7-day Kerala tour as a tour manager, handling event organization and client assistance, ensuring smooth operations and high customer satisfaction
Education
Post graduate diploma - Travel & Tourism
Welingkar Institute
10.2015 - 09.2017
Bachelor - Tourism Studies
Indira Gandhi National Open University
06.2011 - 06.2015
IATA - undefined
Sinhgad college
10.2011 - 03.2012
Hospitality and air Travel Management Training - undefined
Maharashtra State Board Of Vocational Examinations
08.2011 - 01.2013
JLPT Level N3 - undefined
Japan Foundation
10.2013 - 01.2014
Skills
AWS Cloud Practitioner
Microsoft Office
Google Drive
Outlook
Python
Global Distribution Systems Amadeus
GDS SABRE
Technical Support Fundamentals
Customer service
Decision-making
Task prioritization
Work Planning and Prioritization
Personal Information
- Date of Birth: 03/04/89
- Nationality: Indian
Timeline
Senior Associate
WNS Global Services
03.2019 - Current
Process associate
Tata Consultancy Services
09.2016 - 12.2018
Post graduate diploma - Travel & Tourism
Welingkar Institute
10.2015 - 09.2017
Associate Operation
WNS Global Services
01.2014 - 02.2016
JLPT Level N3 - undefined
Japan Foundation
10.2013 - 01.2014
Executive leisure and adventure
The Freebirds Holidays
06.2012 - 12.2013
IATA - undefined
Sinhgad college
10.2011 - 03.2012
Hospitality and air Travel Management Training - undefined
Maharashtra State Board Of Vocational Examinations
08.2011 - 01.2013
Bachelor - Tourism Studies
Indira Gandhi National Open University
06.2011 - 06.2015
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