RADHI SHAH

Senior Associate, JP Morgan|JP Morgan

Mumbai,Maharashtra|Sep 2021

• Promoted from Associate to Senior Associate in 2024.
• Currently managing production support for wholesale payment applications (Windows and Linux-based)
• Demonstrated significant performance improvement in production
• Responsible for ensuring resiliency and capacity to withstand component, data center, or location losses
• Leading internal automation projects and collaborating with cross-functional teams
• Expertise in SQL queries and Unix commands
• Proactive in log monitoring, alert setup, and incident, problem, capacity, and change management
• Developed an observability model to monitor production traffic on Geneos
• Implemented a certificate monitoring solution via Python script, enhancing security measures
• Took up additional responsibility as a Production Owner for a critical application in 2023
• Completed CKAD certification in 2022, applying Kubernetes knowledge in the successful migration project from Unix servers to the cloud
• Completed AWS Cloud Practitioner certification in 2023.

• Handling Sales and Performance Support project with multiple in-house applications
• Techno-functional specialist for functional and technical queries related to sales applications
• Proficient in monitoring via Autosys tool and code debugging
• End-to-end involvement in production issues and report generation for clients
• Expertise in Splunk, Autosys, App Dynamics, BUI Tool, Unix, PLSQL, Windows, Linux, Weblogic, Java.

• Conducted training on AWS services and other applications
• Contributed to the testing phase for the MOVE PORTAL for AIR FRANCE and JLR Jaguar Land Rover
• Oversaw the transition from onshore team for L2 and L3 activities
• Provided input on process improvement and participated in new requirements.

• Coordinated staging and production releases and responsible for job scheduling
• Expertise in problem management and change management
• Proactive application monitoring and support for APAC and EMEA regions
• SME for the team, responsible for knowledge base creation and upgrading team-level knowledge
• Completed CKAD certification in 2022
• Applied Kubernetes knowledge in migration project from Unix servers to the cloud.

• Involved in incident management for TV application, mobile, and billing queue
• Conducted RCA and problem management to reduce order failures
• Actively participated in customer discussions to mitigate failure impacts
• Conducted OAT testing for various releases and provided training to the team.