JAGADESH R

Results-driven Production Support Engineer with 4.5 years of experience in Oracle SQL and Unix/Linux environments. Skilled in incident management, problem resolution, and change management, adhering to ITIL best practices to ensure system stability and operational efficiency. Proficient in troubleshooting, system monitoring, and user communication, with hands-on expertise in handling L1-level incidents. Experienced in working with log analysis, automation, and performance optimization, ensuring seamless production support and minimal downtime. Well-versed at collaborating with cross-functional teams to drive continuous improvements and enhance system reliability.

• Develop and Implement Procedures: Designed and implemented standard operating procedures (SOPs) for production support to enhance efficiency and minimize system downtime.
• System Monitoring & Issue Resolution: Continuously monitor system performance metrics (CPU usage, memory, disk space) and proactively identify and resolve potential issues.
• Incident & Ticket Management: Manage incident tracking and resolution using ServiceNow, ensuring timely responses and adherence to SLAs.
• Deployment & Change Management: Participate in Change Advisory Board (CAB) meetings and execute manual builds using Jenkins during deployments and scheduled maintenance.
• Database & Disk Space Management: Handle database creation, maintenance, and monitoring of disk space, ensuring seamless application performance.
• Job Scheduling & Automation: Monitor and manage job scheduling using Autosys, utilizing UNIX commands like top, ps -ef for troubleshooting and optimization.
• User Support & Troubleshooting: Provide real-time assistance by connecting with users via Zoom calls, diagnosing error messages, and addressing technical concerns.
• SQL Development & Reporting: Develop and optimize complex SQL queries to generate reports and insights for upstream and downstream stakeholders.
• Requirement Analysis & Enhancements: Gather and analyze business requirements for new change requests and enhancements, collaborating with clients and technical teams.
• Incident Response & Bridge Calls: Actively participate in bridge calls during P1 and P2 incidents, coordinating with multiple teams for quick issue resolution.
• Log Monitoring & Analysis: Utilize Splunk for log monitoring, identifying trends and potential system anomalies for proactive issue prevention.
• Root Cause Analysis (RCA): Conduct detailed RCA for recurring issues, implementing permanent fixes to enhance system stability and prevent future incidents.
• Cloud & Infrastructure Management: Work with cloud-based environments, ensuring efficient monitoring, maintenance, and deployment.
• Server & Data Transfer Operations: Perform secure server-to-server data transfers using tools like PuTTY, SCP, and SFTP.
• Shell Scripting & Process Automation: Develop and maintain shell scripts to automate routine tasks, improving efficiency in production support workflows.
• Collaboration & Cross-Team Coordination: Work closely with cross-functional teams, including developers, DBAs, and infrastructure teams, to ensure smooth operations and deployments.
• Technical Documentation & Knowledge Sharing: Create and maintain technical documentation, conducting knowledge-sharing sessions to onboard new team members and improve team efficiency.

I do hereby declare that the particulars of information and facts stated here in above are true, correct to the best of my knowledge and belief.