Veluchamy R
Production Support Engineer
Chennai
Summary
• Experienced and proactive Production Support Analyst with 3.5 years of hands-on experience in L1/L2 application support within the Banking and Financial Services domain.
• Strong expertise in application monitoring, incident triaging, issue diagnosis, RCA preparation, and ensuring application stability across multiple environments.
• Proficient in SQL Developer for data analysis and investigation, and experienced with AWS CloudWatch and Dynatrace for alert monitoring, log analysis, and performance tracking.
• Skilled in Autosys for batch job scheduling, monitoring, failure handling, job reruns, and dependency analysis.
• Solid experience working on Linux/UNIX servers using PuTTY, including restarting services, analyzing logs, verifying file systems, and applying temporary fixes during high-priority incidents.
• Advanced command-line proficiency with UNIX utilities such as ps -ef, du, df, cmp, find, sed, grep, awk, diff, cut, vi editor, top, and crontab.
• Hands-on experience managing ServiceNow ITSM processes including Incident, Problem, and Change Management with strict SLA adherence.
• Expertise in log analysis, event monitoring, batch support, and data synchronization across UAT, Stage, and Production environments.
• Actively involved in weekend deployments, release validations, environment smoke testing, and coordination with stakeholders during deployment windows.
• Strong collaborator, working closely with Developers, Admin Teams, QA, and Business Analysts to resolve major incidents quickly and ensure smooth end-to-end operations.
• Proven ability to work in 24/7 rotational support, handling high-severity issues calmly and efficiently.
Overview
4
4
years of professional experience
Work History
Production Support Engineer
Entrust Software & IT Services
06.2022 - Current
- Monitored application health and server alerts using Dynatrace and AWS CloudWatch Logs, ensuring early detection of performance issues.
- Performed incident analysis using SQL Developer, validating backend data and identifying mismatches or missing records during investigations.
- Provided L1 and L2 support for business-critical banking applications hosted on AWS cloud.
- Accessed Linux servers via PuTTY for log review, file checks, troubleshooting, and restarting impacted services.
- Built and maintained Dynatrace dashboards to track API performance, error spikes, and overall infrastructure status.
- Managed batch operations in AutoSys, handling job monitoring, reruns, force starts, and on-hold recovery actions.
- Applied temporary fixes during incident resolution, including job reruns, manual data corrections, service restarts, and file re-uploads.
- Processed incidents and service requests in ServiceNow ITSM, ensuring SLA adherence and maintaining clear documentation.
- Supported weekend deployments by performing post-deployment validations, sanity checks, and ensuring system stability.
- Coordinated effectively with client teams for issue updates, troubleshooting support, and change implementation activities.
- Domain: Banking
- Client: RAK BANK
Education
Bachelor of Commerce - Financial Accounting And Banking
APA College of Arts & Culture
Palani, Tamil Nadu04.2022
Skills
Red Hat Linux UNIX Oracle SQL Shell Scripting Dynatrace ServiceNow ITSM Autosys AWS CloudWatch AWS Services PuTTY
Timeline
Production Support Engineer
Entrust Software & IT Services
06.2022 - Current
Bachelor of Commerce - Financial Accounting And Banking
APA College of Arts & Culture
TOOLS AND TECHNOLOGIES
• Monitoring & Alerting: Dynatrace, AWS CloudWatch
• Ticketing & ITSM: ServiceNow
• Database: Oracle SQL, SQL Developer Tool
• Batch Scheduling: AutoSys
• Servers & Scripting: Red Hat Linux, PuTTY
• Languages: SQL, Bash Shell Scripting
• Log Analysis: CloudWatch Logs, Linux Log Files
• ITIL Processes: Incident Management, Problem Management, Change Management
• AWS Services: EC2, S3, ECS, SQS