Sarvnipun Shukla
Gurgaon,HR
Summary
Seasoned Business Solutions Consultant with [Number] years of comprehensive experience maintaining and developing healthy relationships with clients. Committed to leading all business projects to success. Expertise in project management, business analysis and business development. Proactive professional with commercial approach to solving problems.
Overview
16
16
years of professional experience
Work History
Director of Business Solutions
UNITEDHEALTH GROUP
01.2022 - Current
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Performed proof of concept demonstrations, instructing potential customers on benefits of [Product or Service].
- Collected customer satisfaction data via surveys and other measures.
- Recommended specific [Type] products to customers based on unique technical requirements of each.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Global Transition Manager ( Program Management, Solutioning and Transitioning )
ACCENTURE LLP
01.2015 - 12.2022
- Managed internal and external client-facing relationships through transitional periods.
- Led teams of analysts to evaluate, plan and execute projects.
- Built support for change throughout business unit through direct outreach strategies.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Partnered with business teams to understand needs and mitigate potential problems.
- Identified impacted parties, business partners and resources required for planned changes.
Transition Manager
UnitedHealth Group
01.2011 - 04.2015
- Responsible for program management, transitioning and stabilizing business processes to various UHG sites in India and Philippines.
- Responsible for project managing, transitioning and setting up new delivery centers for business process operations in India and Philippines
- Project managed over 650 FTE to new sites in Manila, Philippines and 350 FTE to Noida, India.
Built the first Clinical Healthcare site outside of US in Philippines and migrated processes to global delivery in Philippines - Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Partnered with project team members to identify and quickly address problems.
XEROX CORPORATION
01.2009 - 01.2010
- Globalize Xerox's IT operations and look for efficiency opportunities through aggressive sourcing, supplier management, off shoring and outsourcing business processes for Xerox IT Sourcing team
- Marketed Global Purchasing and helped business partners understand the value proposition of strategic sourcing
- Participated in bid/no bid deal reviews of Xerox Global Services RFP’s for service offerings
MBA Intern
XEROX CORPORATION
01.2008 - 01.2009
- Analyzed the value proposition of a $10M HR Change Management and Business Transformation project
- Identified opportunities to save $8 million by valuing key contracts and advising management on strategic alternatives
- Prepared due diligence reports, business justification and cost estimation modeling for leadership team
Education
Master of Business Administration, 2 Year Full time Program-Competitive Organizational Strategy and Finance -
Simon Graduate School of Business, University of Rochester, New York
12.2009
Global Sourcing and Vendor Management, Full time Executive Program - undefined
University of Rochester, New York
12.2009
Strategic Market Management, Full time Executive Program at Columbia Business School - undefined
Columbia Business School, Columbia University, New York
12.2008
Bachelor of Engineering in Computer Science - undefined
Mumbai University, Mumbai, India
12.2003
Skills
- Operational Efficiency
- Data Analytics
- Business Analysis
- Organizational Development
Additional Information
US B1 Visa and Schengen Visa holder
Passport Number Z3660356
Have worked in multiple countries on expat assignments
Timeline
Director of Business Solutions
UNITEDHEALTH GROUP
01.2022 - Current
Global Transition Manager ( Program Management, Solutioning and Transitioning )
ACCENTURE LLP
01.2015 - 12.2022
Transition Manager
UnitedHealth Group
01.2011 - 04.2015
XEROX CORPORATION
01.2009 - 01.2010
MBA Intern
XEROX CORPORATION
01.2008 - 01.2009
Master of Business Administration, 2 Year Full time Program-Competitive Organizational Strategy and Finance -
Simon Graduate School of Business, University of Rochester, New York
Global Sourcing and Vendor Management, Full time Executive Program - undefined
University of Rochester, New York
Strategic Market Management, Full time Executive Program at Columbia Business School - undefined
Columbia Business School, Columbia University, New York
Bachelor of Engineering in Computer Science - undefined
Mumbai University, Mumbai, India
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