TAPAN MASTER
Experienced Technology Leader | Strategic Planner | Innovator
Mumbai
Summary
A dynamic and results-oriented IT Leader with 20 years of experience in IT strategy, program/project management, product engineering, process automation, and team leadership. I have extensive experience working with both local and international clients across the US, UK, and India. My expertise lies in equipping businesses to thrive in a rapidly changing and competitive environment. Through strategic IT leadership, I consistently deliver tangible outcomes, including cost reductions, enhanced customer experiences, and increased efficiency, which collectively drive business growth. I am adept at leading diverse teams to accomplish these objectives, with a recent focus on AI/Generative AI and their impact within the ecosystem. A self-starter with strong analytical, communication, interpersonal and relationship management skills.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Director of Business Solutions
Intellective India Pvt Ltd
05.2021 - Current
- Company Overview: Intellective, an IT company headquartered in CA, USA, focuses on delivering IT services and solutions to global clients, 180-member team with USD ~30M annual revenue.
- As a senior leader, I have been instrumental in delivering solutions and services to strategic clients; and developing internal product strategy based on market research, trends, and customer demand.
- Focus on creation of cutting-edge cloud-hosted solutions that utilize a microservices-based architecture, combined with RPA, OCR, and AI.
- Led solution delivery of our most strategic client’s (Chubb Insurance) Underwriting platform (USD ~22 M) used across 3 regions (EMEA, LATAM and APAC) & 39+ countries by 10K+ users. Improving user productivity by ~50%, reducing errors, and driving 25% growth. Solution involved delivering awesome user experience.
- Developed AI powered solution to improvise search across multiple content repositories.
- Helping clients move from traditional waterfall to hybrid-agile for execution of large programs.
- As a product evangelist, understand customer challenges, evaluating inputs from sales/marketing team, prioritizing product scope and managing execution.
Director - CTO Tax Technology
Deloitte
04.2018 - 05.2021
- As a CTO of Tax Technology, I was responsible to work with all 6 Tax business lines with overall team size of 2000+ tax professionals
- In my role, spearheaded tax technology to develop solution for internal staff and clients
- Led a team of ~100 employees & contractors, collaborating effectively with multiple vendors to deliver complex projects, managed budget of ~50 Cr
- Developed and implemented technological blueprint with focus to increase efficiency, productivity, and revenue growth
- Successfully implemented a 4-box model to streamline project approvals & tracking, resulting in increased efficiency
- Developed solution for internal staff and clients to automate multiple business processes, resulting in efficiency, productivity and cost save (revenue growth) – ranging from 2 Cr to 10 Cr annually due to various automation solution
- Managed IT infrastructure for both on-prem solutions and cloud solution (mainly hosted on AWS)
- Executed an Ideation Campaign across Tax Practice to identify manual processes, shortlisted based on business case, provided technology solution for maximum gain
- Partnered with APAC leaders to establish Tax Technology CoE in India catering to development related activities which resulted in enhanced revenue stream
- Reduced IT project completion time by 25% through implementation of agile methodologies
Assistant Vice President – Team Manager
Bank of America
04.2005 - 04.2018
- Built a successful 11+ year career at Bank of America across the US and India
- Starting as a Business Analyst, I progressively rose to Head of Solutions, leading global teams in delivering innovative solutions to stakeholders
- During my tenure between 02/2016 - 04/2018 – Mumbai: Handled a key program to bring 10+ customer-facing web & mobile applications into ADA compliance for the US market, significantly improving accessibility for the user base
- Leveraged RPA (Pega) to automate ops processes, boosting efficiency by 75% and enabling a leaner team structure (reduced by 50%)
- Oversaw security testing (SAST & DAST) for multiple consumer banking applications to ensure compliance with established security standards
- During my tenure between 04/2005 - 08/2014 - Mumbai, Hyderabad & Los Angeles, CA: Spearheaded capability building initiatives for Business Analysts and Project Managers in India, resulting in a highly skilled 50+ members team capable of managing mortgage technology delivery
- Established a Centre of Excellence (COE) for long-term knowledge retention/collaboration
- Delivered critical business initiatives with project costs ranging from $0.5 million to $3.5 million, generating significant annual benefits between $10 million and $30 million
- Meticulously managed project financials within a +/- 3% variance
Vice President – Project Manager
JPMorgan Chase
09.2015 - 02.2016
- Efficiently managed monthly release portfolio for Alternative Investment Services
- Successfully established effective process around demand management, prioritization, and capacity management, aligned with organizational needs
Vice President – IT Business Solutions
Fullerton India Credit Company Ltd
09.2014 - 09.2015
- Led a digital transformation initiative that propelled a growing NBFC forward
- Led a team of Business Analysts & Project Managers for successful delivery of larger projects
- Led the development and deployment of innovative digital solutions, including a web portal for personal loans, a mobile sales app, and a rural loan collection mobile platform, driving greater efficiency and reach
- A 20% increase in lead generation led to a direct boost in business growth
- Implementation and maintenance of CRM (CRMNext) and Lending solution (FinnOne)
Consultant - Business Engineer
Freddie Mac (Client)
12.2003 - 04.2005
- Company Overview: Freddie Mac was building a software application to manage their secondary mortgage servicing operations
- Freddie Mac was building a software application to manage their secondary mortgage servicing operations
Education
Master's Degree - Computer Engineering
Cleveland State University
Cleveland, OH 01.2001 - 01.2003
Bachelor's Degree - Electronics Engineering
South Gujarat University
01.1996 - 01.2000
Skills
- Strategy planning and execution
- Program & project management
- Business analysis
- Process Automation
- Solution Architecture
- IT Budget Management
- IT Infrastructure Management
- Vendor Management
- Waterfall methodology
- Agile methodology
- Microsoft Net Framework
- Java Script framework
- AI, RPA, OCR, Cloud Native
Websites
Certification
Six Sigma Green Belt Certified
Accomplishments
- Delivered impactful technology solutions to a diverse global clientele across various industries, tackling complex technology challenges and driving business growth.
- Enterprise Scale solution to enable business growth. Through user research, pinpointed key user frustrations & spearheaded a modern solution that fueled a nearly 50% revenue jump.
- AI-powered solution for client. Delivered a solution that enhanced client efficiency and strengthened market competitiveness.
- Reduced operational costs by tech solution, improving overall efficiency and productivity.
- Demonstrated exceptional commitment to compliance
Timeline
Director of Business Solutions
Intellective India Pvt Ltd
05.2021 - Current
Director - CTO Tax Technology
Deloitte
04.2018 - 05.2021
Vice President – Project Manager
JPMorgan Chase
09.2015 - 02.2016
Vice President – IT Business Solutions
Fullerton India Credit Company Ltd
09.2014 - 09.2015
Assistant Vice President – Team Manager
Bank of America
04.2005 - 04.2018
Consultant - Business Engineer
Freddie Mac (Client)
12.2003 - 04.2005
Master's Degree - Computer Engineering
Cleveland State University
01.2001 - 01.2003
Bachelor's Degree - Electronics Engineering
South Gujarat University
01.1996 - 01.2000
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