Sashank R
Revenue Analyst - Revenue Recognition Team
Chennai,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Customer Support Representative - RMA
Extreme Networks Pvt. Ltd.
Chennai, Tamil Nadu
09.2019 - Current
- Collaborate with Service Operations and Support teams to manage relationships with customers, distributors / partners and various internal teams.
- Process various types of RMAs to accommodate customer returns.
- Investigate and resolve RMA return discrepancies and order issues by communicating with customers and our internal Logistics and Planning teams.
- Maintained customer satisfaction with forward-thinking strategies focused on issue resolution and process improvements to enhance overall order and returns flow for customers.
- Manage RMA queue to respond to customer inquiries regarding ordering, shipping, and returns.
- Monitor critical updates from distribution centers to relay time-sensitive information and communicate it to customer.
Business Presentation Specialist
McKinsey and Company
Chennai, TN
04.2016 - 06.2019
- Provide support in creating, designing and formatting electronic presentations for McKinsey consultants worldwide.
- Responsible for Quality Assurance to clients; Follow-up feedbacks with clients, coaching peers in technical aspects of individual projects to ensure quality deliverables.
- Piloting newly implemented processes, analyzed real-time scenarios and provided appropriate feedback on progress.
Technical Support
Sutherland Global Services
Chennai, TN
05.2014 - 04.2016
- Handled inbound calls to assist Bell Canada business customers in resolving their issues related to Bell Canada Internet, E-Mail and Telephone.
- Have been rewarded multiple incentives for being best achiever of the month.
- Have maintained over 95% Customer Satisfaction, NPS and First Call Resolution scores.
- Responsible for upselling of Modems, Routers, Switches and wireless signal boosters; Several Bell Business plan upgrades and McAfee Anti Virus packages.
- Shown great results as callback supervisor and got role change as Subject Matter Expert (SME) for new nesting batches.
Education
Post Graduate in Management - Operations Management
Great Lakes
Chennai 10.2021 - Current
Bachelor of Engineering - Computer Science
Anand Institute of Higher Technology
Kazhipattur, Chennai 08.2010 - 04.2014
Skills
International Support
Certification
CoLLearn Certified Sports Analytics with Gaurav Sundararaman
Timeline
Google Project Management: Professional Certificate
06-2022
Post Graduate in Management - Operations Management
Great Lakes
10.2021 - Current
Six Sigma White Belt Certification
07-2021
CoLLearn Certified Sports Analytics with Gaurav Sundararaman
04-2021
Customer Support Representative - RMA
Extreme Networks Pvt. Ltd.
09.2019 - Current
Business Presentation Specialist
McKinsey and Company
04.2016 - 06.2019
Technical Support
Sutherland Global Services
05.2014 - 04.2016
Bachelor of Engineering - Computer Science
Anand Institute of Higher Technology
08.2010 - 04.2014
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