Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Certification
Languages
References
Timeline
Generic

Sashanka Bora

North Lakhimpur

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Lead

HCLTech
07.2021 - Current
  • Maintained high levels of customer satisfaction through proactive issue resolution and support.
  • Trained and mentored new employees on best practices for remote work.
  • Adapted swiftly to changing technologies, ensuring seamless transitions for remote operations.
  • Developed comprehensive documentation for remote workflows to enhance onboarding processes.
  • Cultivated effective communication strategies to strengthen team collaboration in virtual settings.
  • Collaborated with team members to troubleshoot complex issues and develop effective solutions.
  • Connected with clients to identify needs and deliver tailored solutions.

Senior Software Engineer

HCLTech
Noida, Uttar Pradesh
07.2018 - 06.2021
  • Delivered technical support and troubleshooting assistance for software users.
  • Collaborated with cross-functional teams to define requirements for new software features.
  • Resolved customer issues by implementing workarounds and debugging solutions.
  • Enhanced application performance through teamwork and strategic insights.

Software Engineer

HCLTech
Noida, Uttar Pradesh
06.2016 - 06.2018

Delivered technical support and troubleshooting assistance for software users.

  • Resolved customer issues by developing workarounds and debugging solutions.
  • Collaborated with cross-functional teams to address complex technical challenges.
  • Engaged in continuous learning to remain updated on emerging technologies.

Education

Bachelor of Technology (B.Tech.) - Electronics and Communication

Lovely Professional University
Phagwara,Punjab
06-2014

SSC - Physics, Chemistry, Mathematics

Miles Bronson School
Guwahati,Assam
01.2010

HSC -

Jawahar Navodaya Vidyalaya (JNV)
North Lakhimpur,Assam
01.2008

Skills

  • MySQL and SQL
  • Microsoft Power BI and Excel
  • Effective communication
  • Problem solving
  • Python programming
  • SQL database management

Languages

English (Full Professional), Hindi (Full Professional), Assamese (Native or Bilingual)

Accomplishments

  • HCL Engage: Early Adopters received the award for exceptional contribution to the HCL Engage app rollout for the customers of the account, Universal Music Group Int, in Jan '18
  • HCLTECH Spot Award - Team Leadership: Received the certificate of appreciation from Universal Music Group's client for demonstrating excellent team leadership in April 2017

Certification

  • IBM Data Science Professional Certificate
  • Google Generative AI fundamentals
  • Aws Partner Gen AI Essentials
  • McKinsey.org Forward Program

Languages

Assamese
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

References

References available upon request.

Timeline

Technical Lead

HCLTech
07.2021 - Current

Senior Software Engineer

HCLTech
07.2018 - 06.2021

Software Engineer

HCLTech
06.2016 - 06.2018

Bachelor of Technology (B.Tech.) - Electronics and Communication

Lovely Professional University

SSC - Physics, Chemistry, Mathematics

Miles Bronson School

HSC -

Jawahar Navodaya Vidyalaya (JNV)

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Sashanka Bora