Sashidhar Ganesh

▪ Regular BCP checkpoints with the leadership team and partner/vendor, as well as with the delivery and engagement leads to assess current state and address any issues that may arise.
▪ Ensure all FTEs and non-FTEs are working remote (or) as per the company guidelines.
▪ Focused on Technology Integration projects: File share migration to encrypted SharePoint sites, physical machines to Windows VDI migration.
▪ Work with Platform teams to implement process Improvements in the Service management space. Successfully migrated to a new myHelp Reimagine platform.
▪ Facilitate meetings with key stakeholders and collaborate with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels.
▪ Record project details such as task progress, resources costs and allocated budgets to analyze performance.
▪ Created, prioritize, manage and document project plans using Smartsheet to standardize project tracking.
▪ Implemented Problem & Service Request modules rollout in 2018 and Knowledge Management module rollout in 2021.
▪ Produce and publish governance dashboards to Senior Leadership providing trend analysis, risks, and areas of potential improvements. These are scripted in Tableau.
▪ Review the monthly IT Service Management Performance metrics against the KPIs & ensure 0% SLA non-compliance. Also stabilize SLAs around the newly onboarded applications.
▪ Consistently met the deadline for monthly SLA reviews and signoff from the Service Recipients of all tracks. Achieving commendation from the Senior management for improving this from 40 to 100% for past 4 years.
▪ Work with partners to track and analyse outcomes of key metrics to identify opportunities for continuous service improvement, optimization and automation.
▪ Create Visual task boards for day-to-day service operations.
▪ Maintain processes documentation and ensure adherence to Organisations Global processes.
▪ Work with the Application owners and the Suppliers to create a formal work order for Application on-boarding and oversee the resource Demand Management operations.
▪ Demand management tracking and reporting.
▪ Manage the onboarding and end-to-end transition of a suite of applications from incumbent /Pearson internal. Includes monitor and facilitate risk mitigation and issue resolution.
▪ Working with the Technology Infra services group to ensure capacity, planning and forecasting are in place and tracked continuously to maintain performance levels.