Sashi Kumar Reddy
Bengaluru
Summary
Client Success and Customer Operations leader with 12+ years of experience spanning enterprise ATS implementations, customer success, support leadership, and technical delivery. Proven ability to scale teams, manage strategic accounts, drive product enhancements, and improve customer outcomes. Recognized for building high-performing teams, handling complex implementations, and partnering with executive stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Director
Talent Recruit Software Pvt Ltd
Bengaluru
08.2022 - Current
- Owned end-to-end Client Success and ATS implementations for enterprise and high-growth customers across BFSI, Manufacturing, Automotive, Healthcare, Retail, and Staffing/RPO sectors.
- Built, led, and scaled Client Success & Implementation teams, driving onboarding success, adoption, retention, and long-term customer value.
- Served as executive sponsor and escalation owner for strategic accounts including Royal Enfield, YES Bank, Ather Energy, Mahindra Finance, Kohler, TVS Credit, EY, Mother Dairy, Niva Bupa, Kirloskar Pneumatic, Aurobindo, Zydus, Zepto, and large staffing/RPO firms.
- Partnered with CXOs, CHROs, and TA leaders to align ATS solutions with complex hiring workflows, compliance needs, and scale requirements.
- Led end-to-end ATS delivery: discovery, solution design, configuration, integrations, go-live, and post-implementation success.
- Drove product enhancements and roadmap inputs, converting enterprise client feedback into scalable platform improvements.
- Governed ATS integrations with HRMS, job boards, assessment platforms, background verification vendors, and third-party tools.
- Collaborated cross-functionally with Product, Engineering, Sales, and Support to improve deal success, customer satisfaction, and renewals.
- Performer of the Year – 2024 & 2025 (Back-to-Back) for leadership impact, execution excellence, and customer outcomes.
Customer Support Team Lead
Tulasi Technologies Pvt Ltd
Bengaluru
10.2014 - 08.2022
- Led and coached a customer support team of 14, ensuring consistent service delivery and strict SLA adherence.
- Leveraged support data and performance insights to identify systemic issues, improve workflows, and enhance overall service efficiency.
- Designed and managed Individual Development Plans (IDPs) to drive performance improvement and career growth across the team.
- Conducted performance reviews and structured feedback sessions, handling difficult conversations with clarity, empathy, and professionalism.
- Facilitated regular team discussions and reviews, effectively communicating business goals, priorities, and operational updates.
- Interviewed, evaluated, and hired support talent, applying leadership and performance benchmarks to strengthen team quality.
- Supported enterprise customers by delivering tailored solutions aligned with business requirements and defined SLAs.
- Planned and executed the development of an internal ticketing system to track support tickets, agent productivity, timesheets, and client-level spending.
System Engineer
Maha Electronics Pvt Ltd
Bengaluru
03.2014 - 10.2014
- Installed, upgraded, and maintained hardware, operating systems, and enterprise applications.
- Provided L1/L2 support for Windows, Linux, and network issues via CRM-based ticketing systems.
- Configured and troubleshot Windows 2000/2003 Servers, Active Directory, DNS, and TCP/IP networking.
- Coordinated preventive maintenance and remedial repairs for desktops, laptops, printers, and peripherals.
- Traveled to client locations for deployments, installations, and troubleshooting.
- Supported users and network administrators via phone and email, ensuring timely issue resolution.
Education
B.Tech - Computer Science
GandhiAcademy of Technical Education
Kodad, Telangana05-2013
Intermediate Certificate - MPC
Sri Sai Junior College
Anantapuram,Andhra Pradesh06-2009
Skills
- ATS implementation
- Client success management
- Integration oversight
- Customer relationship management
- Leadership development
- Project management
- Change management
- ERP
- SaaS platforms
- Team leadership
Languages
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Telugu
Native
Native
Kannada
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Certification
Microsoft Certified: Power BI Data Analyst Associate.
Accomplishments
Star Performer of the Year - 2024, 2025.
Timeline
Associate Director
Talent Recruit Software Pvt Ltd
08.2022 - Current
Customer Support Team Lead
Tulasi Technologies Pvt Ltd
10.2014 - 08.2022
System Engineer
Maha Electronics Pvt Ltd
03.2014 - 10.2014
B.Tech - Computer Science
GandhiAcademy of Technical Education
Intermediate Certificate - MPC
Sri Sai Junior College