Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Languages
Timeline
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Sasi Kumar Reddy

Madanapalli

Summary

Accomplished Transmission Specialist and Senior Project Engineer with a proven track record at TELUS and Wipro Technologies, enhancing operational efficiency and customer satisfaction. Expert in CIENA equipment and DMS Switch Administration, demonstrating exceptional problem-solving and team leadership skills. Achieved high compliance with SLAs and KPIs, ensuring seamless network operations.

Overview

6
6
years of professional experience

Work History

Transmission Specialist

TELUS
02.2023 - Current
  • Oversaw Transport desk for various circuits including OC192, 100Gig, OM88, and OC48 in NOC operations at TELUS International.
  • Conducting in-depth analysis for complex issues
  • Identified issues and performed necessary troubleshooting
  • Conducted analysis using CIENA 6500, CIENA 5200, and FUJITSU 1500
  • Monitored technician activity to maintain standards
  • Ensured prompt response to urgent callout requests
  • Oversaw e-changes management and coordinated planned maintenance tasks
  • Ensured compliance with SLA, KPIs, and TTR.
  • Managed task ownership within the queue, ensuring uninterrupted operations.

Senior Project Engineer

Wipro Technologies
Bangalore
10.2018 - 02.2023
  • Oversaw 24/7 NOC operations, leading team of 23.
  • Ensured compliance with SLA and KPIs
  • Oversaw resolution of issues in diverse Nortel DMS projects encompassing switches from the 100 to 500 series.
  • Conducted L1 and L2 troubleshooting on wired line voice circuits in PSTN network
  • Conducted comprehensive health assessments for all switches
  • Performed loading, patching, and testing of components in DMS switches
  • Refer cases to onsite technicians for hardware replacement
  • Aid tech teams in troubleshooting and correcting equipment malfunctions
  • Facilitated collaboration with L3 support on complex problems
  • Coordinated efforts across different internal and external teams
  • Conducted quarterly and annual customer satisfaction surveys with high scores
  • Oversaw timely coordination of team rosters.
  • Produce quarterly performance summaries
  • Verified compliance with established performance metrics throughout incident resolution
  • Participated in regular weekly customer calls
  • Participated in monthly discussions with project and delivery managers to enhance processes
  • Delivered technical and process training sessions to onboarding employees
  • Addressed urgent issues promptly
  • Organized routine meetings to drive operational efficiency improvements
  • Collaborated with team to develop customer value add-ons

Education

M TECH -

Birla Institute of Science and Technology

BSc - Computer

Gnanambica Degree college

SSLC -

Z P high school

Skills

  • Incident, Problem, and Change Management
  • Network Surveillance Tools
  • Ticketing tools (eg, Remedy, NGSS)
  • Remote Access Tools (eg, PuTTY, EXCEED On Demand)
  • CIENA equipment (6500, 5200, MCP)
  • FUJITSU 1500
  • Nortel DMS switches
  • Transport Circuits Management
  • DMS Switch Administration and Support
  • DMS Switch Troubleshooting and Optimization
  • Application and Network Troubleshooting

Disclaimer

I hereby declare that all the details furnished above are true to the best of my knowledge.

Personal Information

  • Date of Birth: 08/30/97
  • Nationality: Indian

Languages

Telugu
First Language

Timeline

Transmission Specialist

TELUS
02.2023 - Current

Senior Project Engineer

Wipro Technologies
10.2018 - 02.2023

M TECH -

Birla Institute of Science and Technology

BSc - Computer

Gnanambica Degree college

SSLC -

Z P high school

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Sasi Kumar Reddy