Sasidhar Jayathi
Hyderabad
Summary
Results-driven Operations Manager with expertise in escalation management, team leadership, and process improvements, driving efficiency and excellence. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources.Transformational leader with a proven track record of managing high-performing teams, resolving complex escalations, and implementing data-driven solutions to optimize operations.Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.Manager with a unique blend of technical, business, and leadership expertise, leveraging Power BI skills to inform data-driven decisions and drive business growth.Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Asst. Manager
Kfin Technologies Pvt Ltd
hyderabad
01.2018 - Current
- Created employee schedules to align coverage with forecasted demands.
- An effective Team Player who works well under pressure and interacts effectively with others.
- Strong oral and written communication skills in order to interact all levels of the firm.
- Technically proficient in microsoft word,Excel,Powerpoint and Outlook.
- In-depth technical knowledge of Mutual funds.
- Skills in negotiation,delegating,leadership and service are necessary to service the client relationship.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Ensure 100% compliance as per the norms of regulatory authorities and concern bodies.
- 100% Funding Activity I.e. Daily Redemptions reported both liquid and Non Liquid, Reissue, Revalidation payments done accurately with in the TAT.
- Best in AMC coordination and clarify the issued raised.
- 100% Funding Activity For funding activity, on daily basis validation of transactions as per SOP will be done as per TAT Above 8 Hrs per day will be logged in to complete funding activity and Recon on daily basis.
- As per funding activity received multiple Client Appreciations, which is a Positive Feedback from Manager & AMC.
- Experience in implementing and managing power BI solutions including data modeling, Visualization and Reporting.
Senior Team Leader
Hinduja Global Solutions(H.G.S)
Bangalore
04.2016 - 12.2017
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Created an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Provided the team with a vision of the project objectives.
- Motivated and inspired team members & team coaches.
- Ensured discussions and decisions lead towards closure.
- Use to recognize and celebrate team and team member accomplishments and exceptional performances.
Team Leader
Hinduja Global Solutions
Bangalore
04.2015 - 04.2016
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Use to recognize and celebrate team and team member accomplishments and exceptional performances.
- Maintained the team members have the necessary education and training to effectively participate on the team.
- Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
CRO
Hinduja Global Solutions
Bangalore
12.2013 - 12.2014
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Educated customers about service options and processed purchases.
- Responded promptly and answered/resolved customer inquiries and complaints.
- Responded promptly and answered/resolved customer inquiries and complaints.
- Handled escalations and ensured customers do not bear any ill-feelings about the company.
- Supplied interim response to customers with SLA (Service Level Agreement) and followed up on with concerned departments
Education
Bachelor of Science - Computer Science Engineering
J.N.T.U
Visakhapatnam,India04-2009
XI & XII in M.P.C Stream - M.P.C
Board of Intermediate Education
Visakhapatnam,India03-2005
High School Diploma -
Board of Secondary Education
Visakhapatnam03-2003
Skills
- Good interpersonal skills with an ability to understand the customer’s problem and solving them
- Professionalism and personal accountability
- Work in fast-paced,dynamic environment witha logic degree of urgency and accuracy
- Creating compelling and insightful visualisations using power BI's various chart types and features
- Proficient in creating interactive dashboards,reports and visualisations using Power BI
- Analyzing data to identify trends,patterns and insights using power BI's analytical capabilities
- Ability to adapt to changing business requirements and priorities
- A passion for service and relationship building
- Commitment to continuous learning and professional development
Additional Information
- Received multiple Client Appreciations, which is a Positive Feedback from Manager & AMC.
- 100% planned leaves will be availed as per managers approval.
- Consistently recognised as "Best Team Leader" awards multiple times for demonstrating outstanding leadership skills,driving team performance and achieving business objectives.
Languages
English,Hindi,Telugu
Contact
https://www.linkedin.com/in/sasidhar-j-551897238
Certification
NISM Series IIB Certified with validity till February 2028
Personal Information
Title:Manager-Customer Operations,Team Lead & Escalation Management
Hobbies: Playing basket ball,badminton
Much interest in playing basketball as from school days and continuing at present. Much interest in playing badminton,Listening Music
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Proficient
C2
Timeline
Asst. Manager
Kfin Technologies Pvt Ltd
01.2018 - Current
Senior Team Leader
Hinduja Global Solutions(H.G.S)
04.2016 - 12.2017
Team Leader
Hinduja Global Solutions
04.2015 - 04.2016
CRO
Hinduja Global Solutions
12.2013 - 12.2014
Bachelor of Science - Computer Science Engineering
J.N.T.U
XI & XII in M.P.C Stream - M.P.C
Board of Intermediate Education
High School Diploma -
Board of Secondary Education