Sasidhar Songala

• Managed end-to-end delivery of healthcare insurance technology initiatives, including policy administration, claims, underwriting, and third-party integrations, within SME budgets.
• Led cross-functional teams (development, QA, BA, vendors) to deliver projects on time and within budget, achieving cost savings of 12–15% through process optimization and resource allocation.
• Implemented Agile and hybrid delivery models, improving sprint predictability and SLA adherence by 20%, ensuring timely and reliable service for Middle East clients.
• Collaborated closely with business, compliance, and operations teams to ensure solutions adhered to regional insurance regulations and data security standards.
• Established delivery governance, risk management, and issue escalation frameworks, enhancing transparency with leadership and stakeholders.
• Drove continuous improvement initiatives to streamline workflows, reduce rework, and increase overall project efficiency and quality.

• Orchestrated AI Portfolio administration and devised a strategic plan for safeguarding new ideas.
• Playing as a key member in customising business intelligence projects, boosting trend analysis, and process efficiency.
• Managed large-scale project implementation to strengthen customer support operations.
• Empowered delivery teams with efficient solutions by integrating business intelligence tools like Power BI with other Microsoft technologies, cutting down process time by 22%.
• Risk identification, analysis, assessment, and mitigation with the help of comprehensive tools that could jeopardise the project's success.
• Effectively managing risk registers, using matrix methodology, SWOT analysis, and decision tree models to enhance stakeholder confidence and improve overall project performance.
• Use specialised applications such as TCS BaNCS for healthcare IT services, including solutions:

Electronic Health Records (EHR) management.

Telemedicine and remote patient monitoring.

Healthcare analytics and data management.

• Partnered with internal and external stakeholders from the operations leadership team and data scientists, to build a more effective way of handling and managing AI tools.
• Demonstrated competencies in Microsoft Project, Asana, and Jira, aiding effective project management and coordination.
• Analyse past project performance to set goals for shrinkage, adherence, and occupancy, and plan activities during off-peak times.
• Under the supervision of the Operations Director and senior management, accurately forecast and analyse project reporting, budgetary expenses, determine future costing, and new hire numbers.
• Summarise project progress, key achievements, challenges, and next steps.

Project 1: Deutsche Bank.

• This include methodologies such as Agile, Waterfall, and hybrid approaches.
• Understanding of banking and financial services processes, regulations, and industry trends.
• Experience in managing BaNCS implementation projects, including customisation, configuration, and integration with other systems.
• Exhibited comprehensive knowledge of core banking features including account management, deposits and lending, payments, core financial processing, customer relationship management, regulatory compliance through technology-driven architecture.
• Adopting the essence of TCS BaNCS core banking features to modernise the operations, with API-enabled, highly scalable "Digital First", "Cloud First" platform.

Project 2: WheelsUP, charter airline project.

• Handle programme responsibility, including vendor evaluation, designing, building, testing, and training for new systems; and coordination with all stakeholders, including business, IT, security, architecture, project management, and vendors.
• Managed product life cycle timing and ensured teams met service standards at each phase.
• Addressed internal and external risks, issues, and dependencies, specifically where ownership existed outside teams.
• Maintain a strong understanding of aviation operations, maintenance, and regulations (e.g. FAA, EASA, ICAO.)
• Stay abreast of industry trends and technological advancements.
• Understand airport operations, aircraft maintenance, or air traffic management, depending on the focus of the company.

• Led IT external audit for three years at SOC1 and SOC2 audit
• In-scope areas included financial reporting, securitization, insurance, billing, remarketing, and customer and commercial leasing and lending
• Drive a best-in-class support for service delivery model leveraging Azure & private cloud services

• Oversaw daily activities of direct reports, maximising overall team productivity.
• Proactively sourced and developed new cloud implementations from internal and external cloud infrastructures.
• Managing at least five customers on BCP (Business Continuity Process) for SAP cloud migrations and operations on a daily basis.

• Defined project scope in support with Senior Management, Stakeholders, and Business Partners (CISCO, JUNIPER, NEC, CERAGON, etc.).
• Utilised MS Project tools to schedule project timelines, develop plans, and achieve organisational objectives by executing projects as per standards and deploying available resources.

• Delivered status reports to stakeholders for budgeting and planning purposes.
• Facilitated regular project meetings, fostering open communication and collaboration among team members and stakeholders.
• Set monthly KPIs and tracked performance against objectives to monitor an optimise sales strategies.
• Developed comprehensive project plans, outlining phases, milestones, and resource allocation for successful execution.
• Helped senior management plan and conduct daily operations, and meet key objectives.