Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sasidhar T V N

Chennai

Summary

Technical Support Engineer Specialized in managing cybersecurity for enterprises. (Forensic analysis/Implementing security controls). Specialized in handling incidents through Identification, Containment, Eradication and Recovery phases matching corporate standards. Adaptability to different environments to build strong business relationships with both clients and co-workers. Possess excellent interpersonal, organizational, analytical and communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Crowdstrike
01.2024 - Current
  • Delivered advanced technical support for CrowdStrike’s Falcon platform, specializing in Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR), ensuring rapid and accurate resolution of complex cybersecurity incidents.
  • Provided Tier 2/3 support for customers using DLP, NG-SIEM integrations, Identity Protection (IDP), Cloud Security Posture Management (CSPM), and Fusion SOAR, ensuring optimal performance and secure deployment across hybrid environments.
  • Acted as a key escalation point for security-related issues; conducted detailed log analysis, endpoint forensics, and threat investigation to identify root causes and deliver actionable solutions.
  • Collaborated with product and engineering teams to escalate unresolved issues, advocate for product improvements, and contribute to bug tracking and resolution.
  • Guided enterprise customers in the configuration, fine-tuning, and optimization of security modules, including the automation of incident response using Fusion SOAR playbooks.
  • Assisted with integration and support for SIEM platforms (Splunk, Sentinel, etc.) and identity providers (Okta, Azure AD), ensuring seamless data ingestion and alerting.
  • Created customer-facing knowledge base articles to enhance support efficiency and self-service capabilities.
  • Participated in on-call rotations, handling critical incidents and security escalations with a focus on minimizing downtime and risk exposure.

Customer Success Engineer

Trellix (Formerly McAfee)
09.2019 - 12.2023
  • Expertise in Trellix EDR, Solidcore, Storage protection products.
  • Investigating critical threat outbreaks and assisting customers in eradicating the threat by analyzing the findings from all integrated security solutions.
  • Providing break/fix support for Trellix customers across endpoint solutions.
  • Delivering trainings on threat hunting, customer handling and product specific troubleshooting.
  • Managing critical escalations by owning the responsibility till the resolution of business critical issues.

Senior Technical Support Engineer

Concentrix India
07.2017 - 09.2019
  • Threat Solutions Expert for Symantec's Dedicated Threat Handling Team to troubleshoot critical threat related issues in large scale enterprise networks.
  • Collaborating with Symantec's malware engineering and patch release team (Global Security Response Liaisons) via weekly brainstorming discussions about ongoing trends regarding vulnerability exploits and latest Cyber-Security updates.
  • Investigating critical threat outbreaks and assisting customers in eradicating the threat. Keeping customers regularly updated about zero-day threats and vulnerabilities and suggesting workarounds and solutions.

Education

MCA -

Rajalakshmi Engineering College
04.2017

BCA - undefined

Guru Nanak College
04.2014

Skills

  • Endpoint Security
  • Cloud Security
  • Threat Hunting
  • Network Security
  • Vulnerability management
  • Identity protection
  • Log Analysis

Certification

CCFA(Crowdstrike Certified Falcon Administrator)

Timeline

Technical Support Engineer

Crowdstrike
01.2024 - Current

Customer Success Engineer

Trellix (Formerly McAfee)
09.2019 - 12.2023

Senior Technical Support Engineer

Concentrix India
07.2017 - 09.2019

BCA - undefined

Guru Nanak College

MCA -

Rajalakshmi Engineering College

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