Sasikanth Velamati

Worked with Phizzle clients CISCO and MERCK as Associate Support Admin

• Provided remote support to clients, ensuring seamless functionality of applications across multiple platforms.
• Conducted root cause analysis for recurring issues, implementing long-term fixes to prevent future occurrences.
• Played an instrumental role in the successful launch of new applications by contributing to the development process from concept through implementation stages.
• Assisted customers with software installation, configuration, and customization according to their specific requirements.
• Enhanced user experience by identifying and resolving software issues in a timely manner.
• Ensured compliance with company protocols by following established guidelines during all phases of project management tasks.

• Reduced downtime with proactive system monitoring and timely issue resolution.
• Enhanced network performance by optimizing system configurations and implementing regular updates.
• Standardized server configurations for streamlined management across multiple locations.
• Designed scalable infrastructure to support organizational growth while minimizing costs and maintaining performance standards.
• Established reliable disaster recovery plans to ensure rapid restoration of critical services in emergency situations.
• Maximized resource utilization by consolidating servers using virtualization technologies such as VMware or HyperV.
• Coordinated system migrations with minimal disruption to business operations through careful planning and execution.
• Diagnosed and resolved hardware and software issues.
• Maximized system availability through development and testing of contingency plans.
• Developed and documented network policies, procedures and standards.