Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Disclaimer
Timeline
Generic
VENKATA VIGNESH T Y

VENKATA VIGNESH T Y

Application Support Engineer L2
Chennai

Summary

I want to excel in this field with hard work, perseverance and dedication. Where I can use my skills and knowledge for organizational and personal growth. I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

Application Support Engineer L2

Tata Consultancy Services (TCS)
Chennai
01.2022 - Current
  • Delivered second-level application support, investigating and resolving complex technical issues for a global customer base.
  • Improved ticketing resolution time by applying strategic problem-solving techniques.
  • Collaborated with cross-functional teams to analyze, diagnose, and resolve software defects, resulting in reduction of application downtime.
  • Implemented proactive monitoring tools, reducing system failures and improving overall system stability.
  • Developed and delivered end-user training sessions on software functionality, empowering users to effectively utilize the applications.
  • Created comprehensive documentation on support processes, troubleshooting techniques, and frequently asked questions, enhancing knowledge sharing within the team.
  • Mentoring junior support analysts, providing technical support for enterprise-level applications, resolving complex issues and ensuring customer satisfaction.

Service Desk Analyst (Tier 2)

GP Strategies
Chennai
09.2020 - 01.2022
  • Provided end-user support via phone, email, troubleshooting technical issues effectively. Had a challenging task in Identified and solved technical problems..
  • Conducted training sessions for new hires on IT processes and best practices.
  • Led a team of service desk analysts, providing guidance and support for incident management.
  • Collaborated with vendors to procure and deploy hardware and software upgrades, enhancing system performance.
  • Administered user accounts and permissions in Active Directory and various business applications.
  • Worked on Troubleshooting Software and hardware issues through remote connection. This covers EMEA, APAC and America regions. Had a challenging task in Identified and solved technical problems.
  • Developed and updated knowledge base articles to enable self-service for common IT issues.
  • Managed and resolved incidents within defined service level agreements (SLAs).

Technical Service Desk

Magna InfoTech (Wipro Projects)
Chennai
09.2019 - 07.2020
  • · Installation of software as customer requested and provided support.
  • · Troubleshooting issues in printer and network printer issues.
  • · Handling the desktop support engineers and assigning tickets to DL2 and completing the works on time.
  • · Working with Exchange access Management and Exchange admin center.
  • · Working Web Conferencing Tools access (WebEx, Zoom, Teams).
  • · Handling outlook issue and all other Microsoft applications issues.
  • · Working knowledge in user account (creation, deletion, enabling, disabling) and access management.

Systems Administrator

Screen Time
Chennai
12.2015 - 07.2016
  • Hired as a full-time Systems Administrator for overall technical maintenance
  • Provided complete administration of the population of machines on the basis of Windows software
  • Managing DELL, HP and IBM Servers. Manage and configure L1 and L2 network device.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

VEL TECH HIGH TECH DR.RR DR.SR ENGG COLLEGE
Chennai
07.2016 - 05.2019

Diploma - Electrical, Electronics And Communications Engineering

SRIRAM POLYTECHNIC COLLEGE
Chennai
06.2011 - 05.2014

SSLC - English

DON BOSCO MAT. HR. SEC SCHOOL
Chennai
06.2010 - 05.2011

Skills

    SQL Developer, Linux and UNIX Commends

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Certification

Completed Master's in Network Administration from JetkingInfotrain.Ltd (Computer Hardware and Networking Training Institute) at T. Nagar, Chennai from July 2014 to January 2015.

Personal Information

  • Father's Name: Mr. T. Yoganandan
  • Date of Birth: 01/02/1996
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that all the above given information is true to the best of my knowledge and belief.

Timeline

Application Support Engineer L2

Tata Consultancy Services (TCS)
01.2022 - Current

Completed Mobility and Device Fundamentals Microsoft Certification

09-2020

Service Desk Analyst (Tier 2)

GP Strategies
09.2020 - 01.2022

Technical Service Desk

Magna InfoTech (Wipro Projects)
09.2019 - 07.2020

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

VEL TECH HIGH TECH DR.RR DR.SR ENGG COLLEGE
07.2016 - 05.2019

Completed Master's in Network Administration from JetkingInfotrain.Ltd (Computer Hardware and Networking Training Institute) at T. Nagar, Chennai from July 2014 to January 2015.

01-2016

Systems Administrator

Screen Time
12.2015 - 07.2016

Diploma - Electrical, Electronics And Communications Engineering

SRIRAM POLYTECHNIC COLLEGE
06.2011 - 05.2014

SSLC - English

DON BOSCO MAT. HR. SEC SCHOOL
06.2010 - 05.2011
VENKATA VIGNESH T YApplication Support Engineer L2