VENKATA VIGNESH T Y
Application Support Engineer L2
Chennai
Summary
I want to excel in this field with hard work, perseverance and dedication. Where I can use my skills and knowledge for organizational and personal growth. I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Application Support Engineer L2
Tata Consultancy Services (TCS)
Chennai
01.2022 - Current
- Delivered second-level application support, investigating and resolving complex technical issues for a global customer base.
- Improved ticketing resolution time by applying strategic problem-solving techniques.
- Collaborated with cross-functional teams to analyze, diagnose, and resolve software defects, resulting in reduction of application downtime.
- Implemented proactive monitoring tools, reducing system failures and improving overall system stability.
- Developed and delivered end-user training sessions on software functionality, empowering users to effectively utilize the applications.
- Created comprehensive documentation on support processes, troubleshooting techniques, and frequently asked questions, enhancing knowledge sharing within the team.
- Mentoring junior support analysts, providing technical support for enterprise-level applications, resolving complex issues and ensuring customer satisfaction.
Service Desk Analyst (Tier 2)
GP Strategies
Chennai
09.2020 - 01.2022
- Provided end-user support via phone, email, troubleshooting technical issues effectively. Had a challenging task in Identified and solved technical problems..
- Conducted training sessions for new hires on IT processes and best practices.
- Led a team of service desk analysts, providing guidance and support for incident management.
- Collaborated with vendors to procure and deploy hardware and software upgrades, enhancing system performance.
- Administered user accounts and permissions in Active Directory and various business applications.
- Worked on Troubleshooting Software and hardware issues through remote connection. This covers EMEA, APAC and America regions. Had a challenging task in Identified and solved technical problems.
- Developed and updated knowledge base articles to enable self-service for common IT issues.
- Managed and resolved incidents within defined service level agreements (SLAs).
Technical Service Desk
Magna InfoTech (Wipro Projects)
Chennai
09.2019 - 07.2020
- · Installation of software as customer requested and provided support.
- · Troubleshooting issues in printer and network printer issues.
- · Handling the desktop support engineers and assigning tickets to DL2 and completing the works on time.
- · Working with Exchange access Management and Exchange admin center.
- · Working Web Conferencing Tools access (WebEx, Zoom, Teams).
- · Handling outlook issue and all other Microsoft applications issues.
- · Working knowledge in user account (creation, deletion, enabling, disabling) and access management.
Systems Administrator
Screen Time
Chennai
12.2015 - 07.2016
- Hired as a full-time Systems Administrator for overall technical maintenance
- Provided complete administration of the population of machines on the basis of Windows software
- Managing DELL, HP and IBM Servers. Manage and configure L1 and L2 network device.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
VEL TECH HIGH TECH DR.RR DR.SR ENGG COLLEGE
Chennai 07.2016 - 05.2019
Diploma - Electrical, Electronics And Communications Engineering
SRIRAM POLYTECHNIC COLLEGE
Chennai 06.2011 - 05.2014
SSLC - English
DON BOSCO MAT. HR. SEC SCHOOL
Chennai 06.2010 - 05.2011
Skills
SQL Developer, Linux and UNIX Commends
Access Management, Azure AD
Exchange Admin Center,Office 365 Admin Center
Active Directory,Web Conferencing Tools access (WebEx, Zoom, Teams)
Customer Support, PC Remediation
Certification
Completed Master's in Network Administration from JetkingInfotrain.Ltd (Computer Hardware and Networking Training Institute) at T. Nagar, Chennai from July 2014 to January 2015.
Personal Information
- Father's Name: Mr. T. Yoganandan
- Date of Birth: 01/02/1996
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the above given information is true to the best of my knowledge and belief.
Timeline
Application Support Engineer L2
Tata Consultancy Services (TCS)
01.2022 - Current
Completed Mobility and Device Fundamentals Microsoft Certification
09-2020
Service Desk Analyst (Tier 2)
GP Strategies
09.2020 - 01.2022
Technical Service Desk
Magna InfoTech (Wipro Projects)
09.2019 - 07.2020
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
VEL TECH HIGH TECH DR.RR DR.SR ENGG COLLEGE
07.2016 - 05.2019
Completed Master's in Network Administration from JetkingInfotrain.Ltd (Computer Hardware and Networking Training Institute) at T. Nagar, Chennai from July 2014 to January 2015.
01-2016
Systems Administrator
Screen Time
12.2015 - 07.2016
Diploma - Electrical, Electronics And Communications Engineering
SRIRAM POLYTECHNIC COLLEGE
06.2011 - 05.2014
SSLC - English
DON BOSCO MAT. HR. SEC SCHOOL
06.2010 - 05.2011