SASI KUMAR
Chennai
Summary
Customer success analyst with a strong focus on project coordination and stakeholder management. Proven expertise in financial planning, project estimation, and revenue tracking to ensure alignment with forecasts. Effective collaboration with cross-functional teams enhances customer support and drives impactful results. Proficient in Salesforce CRM and Microsoft Excel for streamlined data management and analysis.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Success Analyst
Photon Interactive Pvt. Ltd.
Chennai
08.2024 - Current
- Supported L'Oreal Global and USA projects by collaborating with business, delivery, finance, and project teams to ensure successful outcomes.
- Coordinated with cross-functional teams to effectively resolve customer requests and enhance service delivery.
- Prepare resource estimations based on SOWs, project requirements and approved rate cards.
- Tracked actual vs forecast project costs to maintain budget adherence and identify discrepancies.
- Assisted in revenue planning and budgeting processes to ensure financial accuracy.
- Use Salesforce CRM, PBM, ServiceNow, JIRA and Excel to manage project information and reporting.
- Work with multiple L'Oreal brands and different stakeholders.
- Help improve estimation templates and reporting processes.
Air Imports Executive
Eagle Air & Sea Services
11.2020 - 05.2021
- Coordinated with logistics partners to ensure timely deliveries and minimize delays.
- Managed import shipment documentation to ensure compliance and accuracy.
- Resolved customer shipment queries, enhancing customer satisfaction.
Education
MBA - Finance & Marketing
Vellore Institute of Technology
Chennai01-2024
B.Com -
Dr. M.G.R. Educational And Research Institute
Chennai01-2019
Skills
- Customer Success
- Account management
- Stakeholder Management
- Customer relationship management
- Client service optimization
- Financial Forecasting
- Budget tracking
- Capacity Planning
- Salesforce CRM
- Excel
- Pipeline development
- Customer service
Certification
- SAP FICO (ERP)
- Advanced Microsoft Excel
- Diploma in International Logistics & Shipping
Timeline
Customer Success Analyst
Photon Interactive Pvt. Ltd.
08.2024 - Current
Air Imports Executive
Eagle Air & Sea Services
11.2020 - 05.2021
MBA - Finance & Marketing
Vellore Institute of Technology
B.Com -
Dr. M.G.R. Educational And Research Institute