Sneha Pradhan
Customer Success Manager & Data Analyst
Thane
Summary
Accomplished Data Analyst & Customer Success Manager (Hybrid role) recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in data analytics, customer success, and client relationships.
Overview
8
8
years of professional experience
Work History
CUSTOMER SUCCESS MANAGER & DATA ANALYST
Security Innovation
04.2022 - 11.2024
- Ensure the customer derives maximum value from their investment in Security Innovation, identify new and growth opportunities, and collaborate with sales teams to ensure usage attainment, expansion, and renewal.
- Partner with customers to define and ensure the achievement of their business goals.
- Develop and deliver Executive Business Reviews, including an audience of the customer's C-suite executives.
- Serve as a customer advocate in driving the evolution of Security Innovation's product and platform functionality, courses, and administrative services integral to the customer's success.
- Gather requirements, conceptualize, design, and build automated analytics workflows, intuitive data visualization, dashboards, and reports.
- Write complex SQL queries against multiple databases (MYSQL, SQL Server, etc.) with the help of complex joins on various tables.
- Analyze, query and manipulate business-level data according to defined business rules and procedures.
SR DATA ANALYST - CUSTOMER SUCCESS
Ykone
12.2018 - 03.2022
- Company Overview: The most advanced analytics platform to optimize influencer marketing investments.
- Building innovative and effective approaches to solve client's analytics problems and communicating clear and relevant results and methodologies.
- Handling and mining of large, diverse data sets with an ability to work with both structured and unstructured data.
- Responsible for maintaining customer relationships by offering the best services on Campaygn.
- Accountable for handling all the escalations highlighted by clients and coordinating with the tech team in order to resolve those.
- Weekly interaction with clients via calls to oversee the tool performance and to discuss new features.
- Designing experiments and testing hypotheses from which to draw possible approaches and recommendations.
- Providing quality assurance of imported data, presenting findings.
- The most advanced analytics platform to optimize influencer marketing investments.
SENIOR ANALYST
TagFact Services Pvt Ltd
07.2017 - 10.2018
- Creating and understanding the reports and businesses of some of the top companies in the world, as I worked on the accounts of Oath(AOL/Yahoo), Christie's, Ofgem, Airbnb, Breast Cancer Now and Syngenta.
- Analysing the reports as per the guidelines and requirements.
- Completing the analysis with quality as per the deadline.
- Creating reports to keep the company updated on progress.
- Client interactions/feedback.
- Providing training to get the analysis done during the deadlines.
- Constantly pushing and guiding people to perform better.
RESEARCH EXECUTIVE
Tracxn Technologies
12.2016 - 07.2017
- My responsibility was to conduct online research to collect secondary data about startups.
- Gathering companies' information like founders, CEO, industry type, founded year, revenues using social media platforms (Facebook, LinkedIn, Twitter) and some online databases like Bloomberg, Tech Crunch.
- The gathered information is to be posted on Tracxn platform and it helps investors to make informed decisions for their investments.
- Involving a lot of research on different social media platforms.
- Data profiling which involves multiple parameters such as industry, role, domain, salary, region etc.
- Identify appropriate sources of information related to the research topic from secondary sources/publicly available data.
Education
Bachelor of Science - Computer Science And Engineering
OP Jindal Institute of Technology
Skills
- Data Analysis and Reporting
- SQL
- Data Visualization
- Advanced Excel
- Power BI / Tableau
- Customer Success
- Customer relationship building
- Customer Service
- Customer Retention
Disclaimer
I do hereby confirm that the given information is true and correct to the best of my knowledge and belief.
Timeline
CUSTOMER SUCCESS MANAGER & DATA ANALYST
Security Innovation
04.2022 - 11.2024
SR DATA ANALYST - CUSTOMER SUCCESS
Ykone
12.2018 - 03.2022
SENIOR ANALYST
TagFact Services Pvt Ltd
07.2017 - 10.2018
RESEARCH EXECUTIVE
Tracxn Technologies
12.2016 - 07.2017
Bachelor of Science - Computer Science And Engineering
OP Jindal Institute of Technology
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