Sasi kumar Pasupuleti
Tech Support Engineer
Kadapa
Summary
Over 3 years of experience as a Tech Support Engineer. To bring out the best of my ability and knowledge with a view to serve the organization in the best possible way with challenging roles and responsibilities.
Overview
3
3
years of professional experience
Work History
Engineer
LTIMindtree
03.2024 - Current
- A Service Desk Engineer worked on various ticketing tools.
- Well Versed with ITIL lifecycle.
- Good hands on experience in Jira and Service Now.
- Knowledge on Power BI, Microsoft Azure Platform.
- Automation scripts handling Experience.
Junior Engineer
LTIMindtree
12.2021 - 03.2024
- Over 2 year 3 months of experience in Infrastructure Monitoring and Azure IoT.
- Hands-on experience and Excellent knowledge on JIRA tool, OneTrust, Pingdom, SAP integration, IoT Edge & Hub and ServiceNow.
- Experience in creating and monitoring Azure dashboards.
- Performing reports - Monthly, weekly and daily for IIOT, OneTrust and SharePoint.
- A quick learner in adapting to technology with ease.
- Good Intra and Interpersonal skills.
- Good problem solving and application analysis with excellent communication skills.
- Good working relationships with clients and customers.
Education
Bachelor of Technology - Electronics And Communication Engineering
K.S.R.M College of Engineering
Kadapa, India 04.2001 -
KEY SKILLS AND CHARACTERISTICS
- New Joiners Training & Coaching.
- Creating of SOP’s.
- Incident Handling.
- Customer Service Management.
- Automation handling.
- Involved in clients calls for Monthly & weekly reporting and queries related to project.
TOOLS
- JIRA
- ServiceNow
- Pingdom
- OneTrust
- New Relic & Google Analytics
- PowerBI
- Microsoft Azure, Energy Portal and SAP
- Avaya Soft phone and Nice tool
PROJECTS
Mondelez foods and Cadbury :
- It is a website related project which includes monitoring the functionalities of different websites.
- Timely heads up on Website abnormalities.
- Interaction with clients and making the necessary changes required for the easy site flow.
- Highlighting the issue using Service Now.
- Acts as interface between user and the Client.
Akzonobel GSD :
- We are L1 monitoring team who addresses all the first level access issues.
- Uses Jira as the ticketing tool to work on these issue.
- Providing/Revoking access to different applications.
- Sending communication to different markets during Change requests.
IOT Support :
- Reports related to power Bi, Azure platform, SQL Database.
- Worked on various applications and their functionalities.
- Acts as interface between user and the Client.
- Handling customers calls via Avaya soft phone.
AWARDS AND ACHIEVEMENTS
- Received SUPER CREW Award for displaying exemplary team spirit and exceeding expectations while always being guided by LTIMindtree values.
- Received Quarterly performer and Employee of the month award for handling the team without any escalation and constantly addressing the issues on time.
- Recognized by senior leadership for outstanding problem-solving abilities and dedication to exceptional customer support.
LANGUAGES
Telugu,English
Timeline
Engineer
LTIMindtree
03.2024 - Current
Junior Engineer
LTIMindtree
12.2021 - 03.2024
Bachelor of Technology - Electronics And Communication Engineering
K.S.R.M College of Engineering
04.2001 -
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