Sasi Kumar S
Chennai
Summary
Results-driven Relationship Manager with expertise in client relationship management and issue resolution. Proven track record in strategic planning and enhancing customer satisfaction through effective service delivery. Committed to achieving business objectives while fostering positive rapport with clients and teams.
Overview
1
1
Language
11
11
years of professional experience
Work History
RELATIONSHIP MANAGER
RBL BANK LTD
Chennai
11.2020 - 02.2025
- Conducted customer due diligence and risk assessments for new clients to ensure regulatory adherence.
- Analyzed risk data to identify potential financial vulnerabilities.
- Identified potential threats, vulnerabilities and suspicious behavior patterns and recommended mitigation measures.
- Analyzed suspicious activity reports, identifying potential risks and violations to strengthen compliance.
- Collaborated with teams to develop risk mitigation strategies.
- Conducted thorough reviews of client transactions for compliance with regulations.
- Prepared detailed reports on compliance and regulatory issues.
- Collaborated with internal teams to resolve KYC-related inquiries and issues.
- Trained junior staff on AML compliance processes and best practices.
- Implemented service improvement plans that enhanced customer satisfaction.
BANKING CONSULTANT
Freelancer
Chennai
12.2019 - 10.2020
- Evaluated credit applications to assess borrower risk and creditworthiness.
- Reviewed financial documents for compliance with lending policies and regulations.
- Streamlined credit approval process in collaboration with loan officers to enhance efficiency and reduce turnaround time.
- Maintained accurate records of loan approvals and denials in the system.
- Trained junior staff on credit assessment procedures to improve team competency and uphold compliance standards.
- Managed multiple projects simultaneously to ensure timely service delivery and client satisfaction.
- Collaborated with clients to define project scope and requirements.
- Developed creative content for diverse clients across various industries.
DEPUTY MANAGER - RELATIONSHIP OFFICER
Kotak Mahindra Bank
Chennai
08.2017 - 12.2019
- Outstanding communication and relationship-building abilities to lead by example in providing first-class customer service.
- Resolved customer complaints related to KYC and operational risk, enhancing customer satisfaction.
- Secured quality CASA accounts to drive growth and improve customer relationships. - Qualified and Activated NTB CASA Accounts.
- Performed detailed KYC reviews, ensuring adherence to regulatory standards and mitigating compliance risks.
- Acquisition of Quality CASA - Qualified and Activated NTB CASA Accounts.
- Collaborated with cross-functional teams to enhance KYC procedures and policies.
- Reduced bank losses with strict adherence to all risk management policies.
- Assisted in developing policies and procedures related to KYC and AML compliance.
- Reviewed and analyzed legal documents for accuracy and compliance.
- Facilitated communication between legal teams and external stakeholders effectively.
- Conducted periodic audits to ensure compliance with regulations.
SENIOR CLIENT RELATIONSHIP MANAGER
YES BANK LIMITED
Chennai
07.2016 - 07.2017
- Developed and implemented customer relations policies and procedures to enhance client engagement and satisfaction.
- Managed customer inquiries through various communication channels effectively and promptly.
- Managed customer inquiries across multiple communication channels, ensuring timely and effective responses.
- Maintained accurate records of customer interactions for future reference and analysis.
- Maintained accurate records of customer interactions, facilitating improved service delivery and future analysis.
- Developed and implemented customer relations policies and procedures.
- Completed documents and work requests according to company standards.
ASSOCIATE SALES MANAGER
INDUSIND BANK LIMITED
Chennai
01.2015 - 04.2016
- Maintained strong customer relationships and cross-sold financial products, including credit card applications, life insurance, recurring deposits, and health insurance options.
- Expanded customer base by acquiring new savings and current accounts.
- Fostered a culture of success by implementing rewards for performance and sales achievements.
- Fostered success culture through implementation of performance and sales achievement rewards.
- Identified and enacted improvements in branch operations to enhance service delivery.
- Reviewed customer accounts for unusual patterns or behaviors.
- Educated customers on security measures to prevent fraud.
- Worked closely with internal teams, such as legal, compliance, operations, and technology departments, to ensure adherence to anti-fraud regulations and policies.
- Identified and investigated fraudulent transactions by reviewing Customer accounts and transaction histories.
MARKETING EXECUTIVE
STAR INDIA PROPERTIES
Chennai
04.2014 - 01.2015
- Facilitated marketing and sales meetings to inspire staff, address challenges, and establish aligned goals.
- Collaborated with team to establish short-term and long-term goals, strengthen brand presence, and elevate market rankings.
- Evaluated existing accounts to engage customers and generate sales leads, contributing to client retention.
- Cultivated customer relationships through exceptional support and timely issue resolution.
- Cultivated customer relationships through exceptional support and timely issue resolution, enhancing overall satisfaction.
Education
Master of Business Administration (MBA) - FINANCE AND MARKETING
SRM INSTITUTE OF MANAGEMENT, ANNA UNIVERSITY
Chennai, TNBACHELOR OF COMMERCE - General
LOYOLA COLLEGE
Chennai, TNDCFA -
Diploma in Computerized Financial Accounting
Skills
- KYC procedures
- Compliance Management
- Financial Regulations
- Due diligence
- Risk Assessment
- Fraud Prevention
- Fraud detection
- Transaction Monitoring
- Stakeholder Management
- Client Engagement
- Customer Feedback Analysis
Accomplishments
- Achieved recognition in the R&R contest and was awarded in the December R&R program at Yes Bank.
- Received an appreciation letter from HR stating that 'YOU ARE AN ASSET TO YES BANK'.
- Star Performer Rating in RBL Bank Limited (2025-2026).
Coursework
DCFA - Diploma in Computerized Financial Accounting
Languages
English
Upper Intermediate
B2
Timeline
RELATIONSHIP MANAGER
RBL BANK LTD
11.2020 - 02.2025
BANKING CONSULTANT
Freelancer
12.2019 - 10.2020
DEPUTY MANAGER - RELATIONSHIP OFFICER
Kotak Mahindra Bank
08.2017 - 12.2019
SENIOR CLIENT RELATIONSHIP MANAGER
YES BANK LIMITED
07.2016 - 07.2017
ASSOCIATE SALES MANAGER
INDUSIND BANK LIMITED
01.2015 - 04.2016
MARKETING EXECUTIVE
STAR INDIA PROPERTIES
04.2014 - 01.2015
Master of Business Administration (MBA) - FINANCE AND MARKETING
SRM INSTITUTE OF MANAGEMENT, ANNA UNIVERSITY
BACHELOR OF COMMERCE - General
LOYOLA COLLEGE
DCFA -
Diploma in Computerized Financial Accounting