Sasirekha Kumar

Key Responsibilities

• Lead end-to-end medical billing operations with a primary focus on AR and Denial Management.
• Manage a team of 135+ professionals, including Team Leads, SMEs, and AR Analysts.
• Drive operational performance through effective monitoring of KPIs, productivity, quality, collections, and aging metrics.
• Develop and implement strategies to maximize revenue recovery and reduce denial rates.
• Conduct business reviews with clients and senior leadership to present operational performance and improvement plans.
• Manage resource allocation, capacity planning, workforce utilization, and succession planning.
• Collaborate with cross-functional teams to resolve operational challenges and enhance service delivery.
• Ensure adherence to client SLAs, compliance standards, and quality benchmarks.
• Lead employee engagement, coaching, performance management, and talent development initiatives.

Key Achievements

• Successfully managed and scaled operations for a team of 135+ employees.
• Improved collections and reduced aging inventory through targeted operational strategies.
• Enhanced productivity and quality performance while maintaining SLA compliance.
• Recognized for driving process improvement initiatives and operational excellence.
• Delivered consistent client satisfaction through proactive stakeholder management.

• Managed invoicing processes and ensured timely billing for clients.
• Reviewed accounts for discrepancies and resolved payment issues efficiently.
• Analyzed aging reports to identify overdue accounts for follow-up actions.