Saswata Sengupta
Mumbai
Summary
Detail-oriented content moderator with experience in compliance and community standards. Skilled in problem-solving and team leadership, contributing to improved user experiences and effective complaint investigation.
Content Moderator known for high productivity and efficient task completion. Skilled in content analysis, digital literacy, and community management to ensure safe online environments. Excel in critical thinking, empathy, and communication to navigate complex interactions and uphold platform standards.
Overview
6
6
years of professional experience
Work History
Content Moderator
task us india pvt ltd
mumbai
01.2025 - Current
- Reviewed content for compliance with internal policies and procedures.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Monitored user-generated content for violations of community standards.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Investigated complaints regarding inappropriate or offensive material.
Assurant Officer (Bank of America)
TSI INDIA PVT LTD
mumbai
11.2023 - 01.2025
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Reviewed customer payment requests to ensure accuracy and compliance with company policies.
- Reviewed source documents for accuracy and completeness prior to entering data into systems.
- Entered large volumes of numerical and non-numerical data accurately into appropriate systems.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Assisted with the preparation of presentations, reports and other documents related to client services.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Ensured adherence to internal procedures when processing payments, such as double-checking invoices for accuracy.
Senior Associate (Content moderator))
Hexaware Technologies PVT LTD
mumbai
07.2022 - 08.2023
- Reviewed content for compliance with internal policies and procedures.
- Monitored user-generated content for violations of community standards.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Maintained detailed records of all moderation actions taken on a daily basis.
- Assisted in developing strategies to improve the quality of user experience on the platform.
- Evaluated user reports regarding potential violations of terms of service.
Junior Collection Officer
HDFC LTD
mumbai
04.2021 - 03.2022
- Conducted follow-ups with customers regarding overdue payments to encourage timely resolutions.
- Maintained accurate data entry and documentation of customer interactions and payment activities.
- Processed customer payments and ensured accurate posting to respective accounts.
- Investigated customer complaints and identified root cause of the issue.
- Monitored ongoing escalations for resolution progress (Via Emails).
- Researched, analyzed, and resolved complex customer inquiries.
- Provided weekly updates on open escalations status, successes, challenges, or opportunities for improvement.
Associate(Finance and Sales)
Novac technologies PVT LTD
mumbai
10.2019 - 04.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Responded promptly to customer inquiries regarding coverage plans, policy details, claim status updates.
- Participated in weekly marketing meetings to discuss new promotional campaigns and strategies.
Education
High School Diploma -
Brahmo Boys School
Kolkata04-2012
Matriculation -
Ashoknagar Boys Secondary School
Kolkata04-2009
Skills
- Problem solving
- Inbound customer service
- Performance monitoring
- Data entry
- Team leadership
- KYC
- Client handle
- Excel
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Bengali
Proficient (C2)
C2
Websites
Timeline
Content Moderator
task us india pvt ltd
01.2025 - Current
Assurant Officer (Bank of America)
TSI INDIA PVT LTD
11.2023 - 01.2025
Senior Associate (Content moderator))
Hexaware Technologies PVT LTD
07.2022 - 08.2023
Junior Collection Officer
HDFC LTD
04.2021 - 03.2022
Associate(Finance and Sales)
Novac technologies PVT LTD
10.2019 - 04.2021
High School Diploma -
Brahmo Boys School
Matriculation -
Ashoknagar Boys Secondary School