Summary
Work History
Education
Skills
Languages
Timeline
Generic
Satabdi Chowdhury

Satabdi Chowdhury

Kolkata

Summary

Experienced Level 1 Support professional with expertise in providing initial technical assistance and troubleshooting for IT infrastructure. Skilled in support requests, conducting basic troubleshooting, and managing support tickets. Proficient in communicating effectively with users and escalating complex issues to higher-level support teams when necessary. Dedicated to ensuring prompt resolution of technical issues and maintaining high levels of customer satisfaction

Work History

Programmer

Cognizant
Kolkata
03.2024 - Current
  • Manage day-to-day operation of the 24 / 7 IT support including working with technical team leaders to ensure accurate prioritizing and management to the life-cycle of incidents, task and changes, and ensure the continuation of agreed SLA's.
  • Effectively manage change requests.
  • Monitor performance of servers using tools such as putty, VCenter.
  • Monitor and maintain the disk space and file systems.

Education

Bachelor of Science - PCM

Calcutta University
Kolkata
10-2020

HS - 10+2

Belrui N.G. Institution
Asansol
03-2016

Skills

  • SLA Management
  • Server Performance Management
  • Technical Support
  • Continual Service Improvement
  • IT Infrastructure processes
  • Linux

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Programmer

Cognizant
03.2024 - Current

Bachelor of Science - PCM

Calcutta University

HS - 10+2

Belrui N.G. Institution

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Satabdi Chowdhury