Satarupa Bhattacharya Ghosh

Responsible to execute testing projects deliver all agreed upon service level agreements and adherence to all processes defined. Designed Key Performance Indicator (KPI) dashboard which implemented standardized RAG status of projects based on weighted average of key parameters and tolerance level. Project planning: Working as the project manager to develop a comprehensive project plan that includes project scope, timeline and resource allocation.

• First Source Solution Ltd, 09/17/07, 11/02/10, Senior Customer Service Executive of Lloyds Banking Group, Responsible for handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analysing the cause of the problem, generating possible solutions and implementing a plan to resolve the problem., Customer Support back end, Reporting, MI, MS Office
• Microchem Corporation, 04/01/05, 02/28/07, Accountant, Preparing accounts and tax returns. Auditing financial information. Compiling and presenting reports, budgets, business plans, commentaries and financial statements. analysing business plans. Providing tax planning services based on current legislation. Financial forecasting and risk analysis., Accounting, Tally, Fact, Ace, MS Office

• Project planning: Working alongside the project manager to develop a comprehensive project plan that includes project scope, timeline and resource allocation.
• Team management: Responsible for managing the project team, assigning tasks, and ensuring that team members are working effectively together.
• Risk management: Identifying potential risks and blockers.
• Communication: Responsible for communicating with stakeholders, including clients, team members, and senior management, to ensure everyone is kept up-to-date on project progress.
• Quality assurance: Making sure that the project is meeting quality standards and that deliverables meet the requirements of stakeholders.
• Resource management: Planning, scheduling, and allocating people for the project to achieve the greatest organizational value.
• Budget management: Responsible for managing the project budget and ensuring that costs are controlled.
• Reporting: Responsible for preparing project reports, including reports on project progress, resource utilization, and ultimately the final project closure report.
• Problem-solving: Responsible to identify problems and find solutions to overcome them.
• Leadership: Years of experience to be able to motivate and inspire the project team, and more importantly, enable collaboration.

• Diligenta - PHX BAU Insurance, 01/01/19, Present, Project Manager – Insurance – Life and Pension BaNCS, Spotting problems in functionality and quality and provide recommendations to improve the performance of the project. Also developing testing strategies and policies to ensure all the products passing through the department are high-quality and represent the company's vision., Project Management, PLSQL, JIRA, Manual Testing, Insurance Life and Pensions, Claims, Policy Admin, Scheme Administration, Agency Admin, Money, Interface, Customer Admin.
• Diligenta – PHX BAU Insurance, 04/01/17, 12/31/19, Project Lead – Insurance – Life and Pension BaNCS, Responsible for the planning, monitoring, and control of the testing activities and tasks. In collaboration with the other stakeholders, devise the test objectives, test policies, test strategies and test plans., Project Leadership, Team Management, PLSQL, JIRA, Manual Testing, Insurance Life and Pensions, Claims, Policy Admin, Scheme Administration, Agency Admin, Money, Interface, Customer Admin.
• Diligenta - PHX BAU Insurance, 08/01/13, 03/31/17, Senior Tester UAT Insurance – Life and Pensions BaNCS, Coordinating and executing planning of testing. Communicating the test strategy for projects and contribute to organisation's testing standards and best practices., PLSQL, JIRA, Manual Testing, Insurance Life and Pensions, Claims, Policy Admin, Scheme Administration, Agency Admin, Money, Interface, Customer Admin.
• Diligenta - PHX Project Prosper, 11/03/10, 08/01/13, Process associate - Life and Pensions BaNCS, Providing support for Client Administrators and Client Managers in servicing all lines of Business insurance in accordance with departmental objectives and procedures., TCS BaNCS, Customer Admin, Policy Admin, Indexing

• Total Experience: 16.63 Years
• Father's Name: Ex Assistant Commissioner Central Excise and Customs Kolkata.
• Visa Status: I-130 Petition for Alien Relative from US Citizenship- In progress. Permanent Green Card to be obtained post relocating to US.

• Feedback Enthusiast Certificate, 09/07/23
• Xcelerate Victor Certificate, 08/10/23
• Star of the Month Award, 06/30/23

TCS Elevate Runway Mid-Level Transformation Program

Performance Testing Using Jmeter Curriculum

Feedback Enthusiast Certificate

Xcelerate Victor Certificate

Digital AWS E0 ILT/vILT