Surbhi Badal
Mumbai
Summary
Knowledgeable customer service team member with skills in administrative support, time management, and problem-solving. Proficient in proper compliance standards and business best practices.
Overview
4
4
years of professional experience
Work History
Deputy Manager
ICICI Bank Ltd
Mumbai
03.2021 - Current
- Led and trained teams, providing mentorship to officers and senior officers
- Approved modifications to KYC documents nationwide
- Strong knowledge of bank regulations, compliance, financial terms and policies
- Assisted in creation of new SOP as per the latest process updates
- Excellent knowledge and work experience in handling customer’s, corporate and interbank transactions
- Managed updates to personal information and cross-selling banking products
- Prepared daily team MIS and workload distribution
- Monitored performance to meet deadlines and service standards
- Maintained team’s service quality through training and expert support
- Ensured backups and cross-training, resolving process issues
- Managed escalations for branches and customers (Level 1 and Level 2)
- Uploading rejection reason in DMP
- Maintained Customer’s data and validated the same
- Involved in management of resources related to bank
- Engaged in knowledge transition activities for the new employees and colleagues
- Actively assisting new team member for better understanding of process and system
- Good networking and relationship building skill
- Strong time management, organizational, planning and follow up skills
- Experienced in retrieving and organizing business data and preparing reports and MIS
- Proficiency with MS Office and banking application used in the process.
Assitant Manager
ICICI BANK
Mumbai
03.2021 - 03.2022
Intern
IIFL Secuties Limited
Gwalior
07.2020 - 07.2020
- Provided monthly reports on account progress to management team.
- Assisted in the development of marketing materials for preferred accounts.
- Maintained positive working relationships with retailers and representatives.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Intern
Raletta Technology
Indore
05.2020 - 06.2020
- Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media.
- Developed content for websites, blogs, and social media platforms to increase brand awareness.
- Managed customer relationships through various channels such as email and social media networks.
- Provided support in launching new products or services via digital channels.
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Executed marketing communications to increase brand awareness and visibility and influence customer buying decisions.
Education
MBA - Finance & Marketing
Prestige Institute of Management
Gwalior, Madhya Pradesh05.2021
B. Com - Commerce
Kamla Raja Girls College
Gwalior, Madhya Pradesh05.2017
Skills
- Management Skills
- Communication Skills
- Team Player
- Agile way of working
- MS Office (Word, Excel, PPT)
- Quality leadership
- Time management skills
Personal Information
- Date of Birth: 10/13/1996
- Marital Status: Single
Hobbies and Interests
- Watching movies/series
- Travelling
- Cooking
Timeline
Assitant Manager
ICICI BANK
03.2021 - 03.2022
Deputy Manager
ICICI Bank Ltd
03.2021 - Current
Intern
IIFL Secuties Limited
07.2020 - 07.2020
Intern
Raletta Technology
05.2020 - 06.2020
MBA - Finance & Marketing
Prestige Institute of Management
B. Com - Commerce
Kamla Raja Girls College
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