Sateesh kumar Puttur
Tirupati,AP
Summary
Dynamic banking professional with expertise in mobile banking technology and a proven track record at Tamilnad Mercantile Bank. Skilled in optimizing banking operations and enhancing customer satisfaction through personalized solutions. Adept at navigating banking regulations while fostering strong relationships with clients and partners to ensure seamless service delivery.
Personable and analytical with strong aptitude for customer service and financial transactions. Equipped with knowledge of banking operations and competent in using digital banking systems. Committed to providing clients with financial solutions that enhance their banking experience.
Overview
11
11
years of professional experience
Work History
Banking
Tamilnad Mercantile Bank
06.2014 - 04.2025
- Coached and counseled community banking associates to boost performance.
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Facilitated seamless communication between banking departments to provide well-rounded service offerings.
- Developed comprehensive knowledge of banking products and services, offering tailored solutions to clients'' needs.
- Managed sensitive client data, ensuring confidentiality and adherence to banking regulations.
- Enhanced customer satisfaction by providing efficient and accurate banking services.
- Developed knowledge of banking and financial terminology and regulations.
- Educated customers on online banking features, promoting digital adoption and convenience.
- Established strong relationships with banking partners, facilitating smooth transactions and promoting effective communication channels.
- Ensured smooth functioning of day-to-day banking operations, minimizing downtime and disruptions.
Education
Bachelor of Technology - Computer Science
JNTU Anantapur
Tirupati, India05-2012
Skills
- Mobile banking technology
- Banking software navigation
- Digital banking expertise
- Investment banking expertise
- Banking operations optimization
- Banking regulations awareness
- Banking policies and procedures
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Timeline
Banking
Tamilnad Mercantile Bank
06.2014 - 04.2025
Bachelor of Technology - Computer Science
JNTU Anantapur
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