Satendra Dubey
Assistant Manager Training
Mumbai,MH
Summary
Proactive training and development manager offering 4 years of experience in educating professionals on Training and Development. Expert in designing curricula and training programs aligning with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Outstanding interpersonal communication and innovative teaching methods drive professional development for various individuals in diverse roles.
Intuitive Training manager offering high-level emotional intelligence
Overview
5
5
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Assistant Training Manager
Teleperformance
Mumbai, Maharashtra
2022.03 - Current
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Tested all training software and hardware prior to commencing training programs.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Managed all exempt employee coaching, training and performance improvement actions.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Sr.Trainer
Teleperformance
Mumbai, Maharashtra
2021.04 - 2022.03
- Learnt new skills and applied to daily tasks to improve efficiency and productivity.
- Saved €490 by implementing cost-saving initiatives that addressed long-standing problems.
- Drove operational improvements which resulted improved profit margins.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Initiating Weekly business review with other stakeholder to plan and implement Training Needs
Lead Trainer
Concentrix
Mumbai, Maharashtra
2020.08 - 2021.01
- Facilitated learning through classroom instruction, on-the-job coaching and virtual training for 210 employees.
- Created training schedules for trainees and presented weekly training programs.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Designed new assessment system used to evaluate instructors and automate performance reporting.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Used coordination and planning skills to achieve results according to schedule.
Trainer
Teleperformance
Mumbai, Maharashtra
2018.12 - 2021.08
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Recorded and edited videos to facilitate remote learning.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Analyzed team performance and identified opportunities for additional training.
- Tracked attendance and evaluated progress for assigned trainees.
- Prepared and presented supplementary learning material to support structured lessons.
- Supported productivity increase and business growth through new hire training and mentoring.
Education
Bachelor Of Commerce - Business Management
2018.06 - 2021.04
Senior Secondary Class -
2010.06 - 2011.03
Higher Secondary Class -
2017.06 - 2018.03
Skills
ADDIE expertise
Adult learning theories
Interpersonal Communication
Flexible and Adaptable
Teamwork and Collaboration
Process evaluation and enhancement
Leadership training
Training solutions development
Accomplishments
- Achieved Conduction of Demo through effectively Coordinating with Sales Manager
Certification
Six Sigma Yellow Belt, Teleperformance
Timeline
DMAC,Teleperformance
2022-05
Training Manager Foundation Course , Teleperformance
2022-04
Accerdited Certified, Teleperformance
2022-04
Assistant Training Manager - Teleperformance
2022.03 - Current
Six Sigma Yellow Belt, Teleperformance
2022-03
Applying Emotional Intelligence at Work, Teleperformance
2021-05
Sr.Trainer - Teleperformance
2021.04 - 2022.03
Certified in Trainer Foundation Course, Teleperformance
2021-04
Lead Trainer - Concentrix
2020.08 - 2021.01
Trainer - Teleperformance
2018.12 - 2021.08
Mumbai University - Bachelor Of Commerce, Business Management
2018.06 - 2021.04
N R Swamy College of Science Commerce & Arts - Higher Secondary Class,
2017.06 - 2018.03
South Indian Welfare Society High School - Senior Secondary Class,
2010.06 - 2011.03