Satendra Jaiswal
Bangalore
Summary
Dynamic Desktop Administrator with extensive experience in end-user and remote support, specializing in Active Directory management. Proven skills in hardware troubleshooting, software configuration, and IT asset management, ensuring compliance with security protocols. Recognized for exceptional customer service and efficient incident resolution, utilizing ticketing tools to enhance operational performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Administrator
Indecomm Business Services (India) Private Limited
Bengaluru
10.2024 - Current
- Delivered end-user IT support across US and BLR locations, resolving tickets within defined SLAs.
- Managed user accounts, groups, and permissions through Active Directory administration.
- Maintained accurate inventory through effective asset management and thorough documentation.
- Performed hardware and software troubleshooting, addressing network connectivity issues.
- Supported VMware environments by provisioning virtual machines and monitoring performance.
- Set up user accounts, profiles, and passwords in compliance with company policies.
- Collaborated with IT Security and Network Administration teams to address complex issues.
- Troubleshot daily IT desktop client issues for multiple departments across various offices.
L1 Desktop Support Engineer
indecomm business services (india) private limited
Bengaluru
10.2023 - Current
- Administered Windows OS and Microsoft products organization-wide, ensuring optimal functionality.
- Configured network peripherals to enhance performance and reliability.
- Managed Trend Micro antivirus updates for robust system security.
- Updated systems regularly to maintain compliance with IT security standards.
- Coordinated with vendors for timely hardware repairs and replacements under warranty.
- Resolved technical issues swiftly, improving support experiences.
- Provided remote desktop support while effectively managing Active Directory user accounts.
- Maintained accurate inventory of desktop equipment and accessories.
Education
B.Tech - IT
Kashi Institute of Technology
Bengaluru01.2023
12th -
Prakash Genius Public English School
Robertsganj05.2019
10th -
Prakash Genius Public English School
Robertsganj06.2017
Skills
- Communication skills
- Microsoft Office 365 proficiency
- Active Directory management
- Hardware troubleshooting
- VMware support
- Customer service excellence
- System security compliance
- Vendor coordination
- Remote user support
- Incident management
- Patch management strategies
- ITIL framework knowledge
- Ticketing system proficiency
- Help desk support services
- End user support solutions
- Printer configuration and support
- Troubleshooting expertise
- Basic Network support
- Asset inventory management
- Time management
- System Center Configuration Manager (SCCM)
- Mobile device support
- Software installation
- Advanced troubleshooting
- VPN configuration
- Windows 10, 11
Certification
- Google IT Support Professional Certificate
Worked With Tools
- Windows 10/11 – Installation & support
- Tickting Managmet - Servicedesk plus, etc
- Active Directory – User & group management
- VMware / Citrix / AWS – Virtual environments
- SCCM – System updates & deployments
- Trend Micro – Endpoint security
- VPN – Connectivity troubleshooting
- Remote Support Tools – (e.g., RDP, AnyDesk, TeamViwer)
- MS Office / O365 – Outlook, Teams, Excel, etc
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Desktop Administrator
Indecomm Business Services (India) Private Limited
10.2024 - Current
L1 Desktop Support Engineer
indecomm business services (india) private limited
10.2023 - Current
B.Tech - IT
Kashi Institute of Technology
12th -
Prakash Genius Public English School
10th -
Prakash Genius Public English School
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