Satendra Kumar Saini
System Administrator
Noida,UP
Summary
Dynamic System Administrator with a proven track record at Team Computers Private Limited, leading a 12-member IT Helpdesk team to enhance service delivery. Expert in Microsoft Intune and VMware ESXi, driving operational efficiency and user satisfaction through proactive incident management and strategic policy implementation. Strong communicator with a focus on continuous improvement.
Overview
8
8
years of professional experience
2
2
Certifications
1
1
Language
Work History
System Administrator
Team Computers Private Limited
05.2022 - Current
- Lead and manage a 12-member IT Helpdesk team, ensuring efficient handling of incidents, service requests, and escalations for senior and VIP users.
- Provide application and infrastructure support for SQL Server, Oracle Server, Cisco AnyConnect, Palo Alto GlobalProtect, and other critical enterprise systems.
- Administer Microsoft Intune for application deployment, Windows patch management, and endpoint compliance across all devices.
- Manage Mobile Device Management (MDM) through Intune — handling iOS and Android work profile setup, user enrollment, permissions, and policy enforcement.
- Oversee Forcepoint DLP operations including exception handling, policy creation, and monitoring to ensure data protection and compliance.
- Manage BitLocker and disk encryption processes, including encryption key recovery and endpoint security management.
- Support and maintain VMware ESXi infrastructure, performing routine maintenance, VM provisioning, and resource optimization.
- Coordinate with vendors and internal teams for escalated technical issues, upgrades, and service-level compliance.
- Develop, implement, and monitor IT policies, access controls, and asset management to strengthen governance and security posture.
- Provide guidance and technical mentorship to IT support staff, ensuring a high standard of service delivery and continuous improvement.
IT Support Engineer
Mayank It Solution Pvt Ltd
09.2018 - 05.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Education
Bachelor of Arts - English
SSV PG Collage
Hapur, India 04.2001 -
Skills
Infrastructure & Systems: Windows Server (2016/2019), Active Directory, Group Policy, DNS, DHCP, File Servers
Cloud & Virtualization: Microsoft Azure, VMware ESXi, vCenter, Office 365 Administration
Endpoint & Device Management: Microsoft Intune, MDM (iOS & Android), Windows Patch Management, Application Deployment
Database & Application Support: SQL Server, Oracle Server, Application Troubleshooting, Backup & Recovery
Monitoring & Tools: Event Viewer, Performance Monitor, Veeam Backup, SolarWinds
Team & Process Management: IT Helpdesk Operations, Vendor Coordination, VIP Support, Policy Creation, Team Leadership
Certification
2 Years Advance Diploma in Computers hardware and Networking form Net Xpert Noida
Listening Music and Cricket
Enjoy listening to music for relaxation and motivation; passionate about cricket, fostering teamwork and focus
Timeline
System Administrator
Team Computers Private Limited
05.2022 - Current
IT Support Engineer
Mayank It Solution Pvt Ltd
09.2018 - 05.2022
2 Years Advance Diploma in Computers hardware and Networking form Net Xpert Noida
04-2008
Computer Science for ISAS Hapur
05-2006
Bachelor of Arts - English
SSV PG Collage
04.2001 -