Satheesh S
Coimbatore
Summary
Over 11 years of professional IT experience, including more than 6 years specializing in Network support and management. Completed Professional training on Cisco Certified Network Associate Routing and Switching (200- 125).
Overview
11
11
years of professional experience
Work History
Technical Consultant
Wipro Limited
2021.08 - Current
- Leading the team as technical consultant, providing Level 3 support for complex network issues, reducing downtime and improving network reliability
- Performing root cause analysis and implementing permanent fixes for recurring network issues
- Preparing detailed network performance and incident reports for senior management
- Configuring, installing, managing, and monitoring network infrastructure.
- Developed and maintained a knowledge base of common network issues, resolutions, and best practices to streamline the troubleshooting and Monitoring process LAN/WAN activities for the team.
- Building relationships with key client stakeholders, addressing and resolving network-related issues
- Configuring Cisco Router/L3 switches as per the requirement
- Designing and implementing both wired and wireless network environments
- Building and maintaining Visio documentation database of network topology
- Responding to client inquiries with technical assistance and support
- Working on the transformation project from a traditional data center to a Cisco ACI-based infrastructure.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
Network Support Engineer
NTT DATA Services
2019.03 - 2021.07
- Supporting manual checking of SSH/Telnet and password managing for over 15000 devices
- SNMP configuration in all devices for monitoring before going live/shadowing
- Started as level-1 Network support engineer providing network support to clients located in multiple regions
- Troubleshooting LAN and WAN devices with read-only access
- Managing Field Tech Tasks to perform local checks on network devices
- Promoted to Level 2 engineer with read & write access to the LAN devices
- Handling different vendor devices like HP, ARUBA, CISCO, Fortinet
- Following change orders to implement project-related new requirements by configuring multi-vendor switches and access points
- Configuring L2 and L3 switches as per the requirement
- Designing and implementing wireless environments
- VLAN configuration and port enabling based on requirements
- Switch IOS upgradation activities
- Troubleshooting and fixing wired and wireless issues reported by end users
- Troubleshooting security-related issues based on firewall logs
- Implementing policies in the firewall as per the request.
Service Desk Engineer
Nityo InfoTech Services Pvt Ltd
2018.01 - 2019.02
- Providing telephone/email/chat Level 1 IT technical support to end users through remote diagnostic
- Installation and configuration of Windows desktop and server operating systems
- Handling account lockouts issues and managing local and roaming profiles of user accounts
- Providing support for application and network-level issues
- Administering and managing RSA authentication manager, VPN accounts
- Providing share drive access and assisting users in mapping necessary network security groups
- Level two administration and management of McAfee EPO Server
- Distribution lists: Creating, modifying, maintaining, and deleting process on both normal and security DL
- Monitoring LAN and WAN devices in SolarWinds tool
- Coordinating with service vendors for link down and slowness-related issues.
FMS Engineer
Precision Tech Serve Private Ltd
2016.05 - 2017.07
- Providing facility management support for Cognizant Technology Solutions by maintaining their servers, desktops, and laptops
- Administrating users/mail accounts and providing support to their intranet and other applications
- Providing support to 4500+ users directly and remotely
- Taking care of GSD tickets (Global Service Desk Remedy) through DameWareMini Remote control
- Installing all kinds of software like SQL Server, Informatics Server, Oracle Server, Visual Studio, and configuring network printers
- Taking care of application-level issues remotely and directly (SQL server, Visual Studio, Cisco VPN, Citrix client, IBM RAD, etc.)
- Deployment of OS (Windows, Linux, MAC) and other configurations in desktops and laptops
- Responsible for local area network connectivity and maintaining the network in workgroup computers
- Providing onsite network support for physical checks, hardware support, and providing network devices console access to the network team
- Troubleshooting all kinds of software, hardware, and connectivity-related queries
- Configuring and troubleshooting mailbox-related issues (Microsoft Outlook)
- Maintaining antivirus server (McAfee) and monitoring around one thousand five hundred systems through EPO (E-policy Orchestrator).
Customer Support Engineer
NEXGEN SYSCARE
2013.06 - 2016.04
- Providing technical support to businesses and individuals
- Installing, managing, and troubleshooting Windows XP, Windows 7, Windows 8, Win 2003 server, Windows server 2012, Red hat Linux, Ubuntu
- Providing operating system support like partitioning, disk imaging, Windows update, data recovery, printers, etc
- Installing and configuring hardware as needed
- Troubleshooting and managing hardware/network devices
- Updating and installing patches to all desktops in the company network
- Troubleshooting network-related problems
- Carrying out repairs and services of printers, computers, and other hardware.
- Used remote diagnostic tools to identify sources of certain customer issues.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Coimbatore Institute of Engineering And Technology
2024.05 - 2011.03
Diploma - Electronics and Communication Engineering
Sree Narayana Guru Polytechnic College
Skills
Network Configuration and Troubleshooting
Data Center Management
Wireless Networking
Ciscoid
CSCO13394647
Technicalknowledge
Proficient in configuring and managing Cisco routers and switches, with extensive experience in deploying and maintaining complex network infrastructures. Skilled in LAN configuration across multivendor environments, including Cisco, HP, Aruba, and Enterasys devices. Expertise in configuring and optimizing routing protocols such as BGP, EIGRP, OSPF, and STATIC. In-depth knowledge of switching technologies, including VLAN, VTP, STP, FHRP, ACL, TACACS and DHCP configuration. Proficient in configuring and managing EtherChannel to aggregate multiple network links, improving bandwidth and providing redundancy to enhance network reliability., Proficient Knowledge of Cisco Nexus series switches, including Nexus 7000, 5000, and 2000 models. Familiar with VDC, vPC, FabricPath, OTV, NX-OS, and ACI components (APIC, Leaf/Spine, EPGs). Experienced in switch stacking, high availability, and ACI policies. Knowledge of Cisco ACI architecture, including APIC, Leaf and Spine Switches, and ACI Fabric components. Familiarity with ACI policies, Tenants, Bridge Domains, VRFs, and End Point Groups (EPGs). Understanding of ACI contracts, filters, and security policies., Implemented and administered Cisco AireOS and Catalyst Wireless LAN Controllers. Configured LWAP and standalone Access Points on Cisco and Aruba devices. Set up WLAN, AP groups, FlexConnect, RF profiles, and policy configurations. Skilled in troubleshooting and resolving both wired and wireless network issues., Experienced in device backup/recovery and basic Fortinet Firewall management.
Permanentaddress
95/211, 7th street Extension, Coimbatore, 641012
Personal Information
- Father's Name: Sadhanandhan N
- Date of Birth: 01/13/1990
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that all the information furnished above are true to the best of my knowledge.
Timeline
Bachelor of Engineering - Electronics And Communication Engineering
Coimbatore Institute of Engineering And Technology
2024.05 - 2011.03
Technical Consultant
Wipro Limited
2021.08 - Current
Network Support Engineer
NTT DATA Services
2019.03 - 2021.07
Service Desk Engineer
Nityo InfoTech Services Pvt Ltd
2018.01 - 2019.02
FMS Engineer
Precision Tech Serve Private Ltd
2016.05 - 2017.07
Customer Support Engineer
NEXGEN SYSCARE
2013.06 - 2016.04
Diploma - Electronics and Communication Engineering
Sree Narayana Guru Polytechnic College
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