Sathi Bhowmik
Summary
Salesforce developer with over 8 years of specialized experience in Sales Cloud and Service Cloud, complemented by 9+ years in engineering. Expertise in Lightning Web Components, Apex and flows, delivering effective solutions. Strong analytical skills and problem-solving capabilities enhancing analysis and project outcomes. Collaborates with QA teams to resolve issues efficiently and conducts knowledge transfer sessions to promote continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Analyst
Tata Consultancy Services
Kolkata
01.2017 - Current
- Automated business processes using Flows, Approval Processes, improving operational efficiency, Salesforce configuration and security, including sharing rules, profiles, record types, and Lightning pages.
- Customised Lightning Web Components for better functionality
- Led deployments using Copado,GitLab ensuring smooth releases across environments.
- Collaborated with QA teams to resolve regression issues and defects.
- Conducted knowledge transfer (KT) sessions and supported transition to L2 teams post-release.
- Managed incidents as System Administrator, ensuring swift resolution and minimal service interruption.
- Implemented strategies to minimise operational disruptions during problem management.
- Managed the resolution of technical issues, providing timely support to minimise downtime.
Education
B.Tech - Electrical and Electronics Engineering
Neotia Institute of Technology, Management & Science
08-2016
Skills
- Lightning Web Components
- Apex Classes, Triggers
- Flow, workflow rules
- Approval process customization
- Incident Management
- Problem management
- Gap Analysis
- Copado CI/CD , Visual Studio Code, Salesforce Workbench, Data Loader
Certification
- Certified Salesforce Administrator
- Salesforce AI Associate
- Salesforce Agentforce Specialist
Timeline
IT Analyst
Tata Consultancy Services
01.2017 - Current
B.Tech - Electrical and Electronics Engineering
Neotia Institute of Technology, Management & Science