Summary
Overview
Work History
Education
Skills
Certification
Socials
Timeline
Generic

Sunny Deb

Bengaluru

Summary

Proactive and focused Salesforce developer with solid work experience in Salesforce Sales/Service Cloud with experience in all phases of SDLC and exposure to analyzing, designing, developing, configuring, testing, debugging and maintaining applications. Leverage knowledge gained by certifications and training and put it into practice/innovate for the future to bring in increased customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Packaged App Development Analyst

Accenture
03.2023 - Current
  • Developed a force.com Client consumer interface for Sales and Service Cloud, contributing to the success of a prominent Canadian Railway organization, and provided continuous support during the interface's go-live phase.
  • Managed multiple full lifecycles, from Design & Architecture through Development, Testing, and Deployment.
  • Demonstrated proficiency in debugging production issues, ensuring the stability and reliability of Salesforce solutions.
  • Successfully integrated Salesforce with Clio, a cloud-based legal technology, actively supporting the go-live phase of the interface.
  • Assisted new developers in Salesforce technology.
  • Designed and implemented Lightning Web Components with REST APIs using HTML, CSS, Javascript, and APEX.
  • Implemented lightning email templates, flows, approval processes, triggers, and validation rules for complex business automations.
  • Explored Salesforce Service Cloud features to optimize case routing, milestones, and entitlement processes for superior customer support.
  • Implemented Batch Apex for efficient handling of large data volumes, ensuring future scalability of Salesforce solutions.
  • Orchestrated seamless record access through adept handling of public groups, queues, and sharing rules. Improved screen efficiency by 87%, reducing processing time from 3-4 minutes to under 35 seconds.
  • Engaged in design, documentation, build, testing, and deployment activities using Azure DevOps, ensuring a streamlined and collaborative development process.

Application Development Associate

Accenture
01.2021 - 03.2023
  • Identified product gaps and played a pivotal role in scoping and redesigning loan sanctioning and credit card application processes for the Indian Banking Market .
  • Fostered close collaboration with cross-functional and client teams for bug fixes, enhancements, and project specifications.
  • Served as the primary support for releases into production , overseeing deployment and providing accurate plan estimates .
  • Extensive hands-on experience in Salesforce , Force.com , and Lightning , specializing in Sales Cloud and Service Cloud .
  • Proven proficiency in Salesforce development using Apex , Triggers , Visualforce pages , Lightning Web Components , and SOQL .
  • Extensive experience in UI enhancements, Profiles , Permission Sets , Roles , Org-Wide Defaults, Sharing Settings, Page Layouts , Tabs , Custom Fields , Objects , Custom Settings , Metadata , Custom Labels and many more .
  • Considerable exposure in leveraging declarative features such as Flows , Validation Rules and Workflow rules for satisfying complex business process automations.
  • Proficient in managing bulk data through data migration tools such as Data Loader , Data Import Wizard , and Workbench .
  • Integrated Salesforce and SAP with Dell Boomi .
  • Conducted seamless deployments using Visual Source Code , Bitbucket , and Jenkins.

Education

BTech - Electronics And Communication (7.41 CGPA)

Dayananda Sagar University
Bengaluru, India
06.2020

High School - Science (77.8%)

St. Anthony's H.S. School
Shillong
05.2016

Skills

General IT & Salesforce Tools

  • IDE - VSCode
  • JIRA
  • Azure DevOps
  • Apex Data Loader
  • Sales and Service Cloud
  • Salesforce CRM
  • Salesforce Lightning
  • Data Migration
  • Apex Triggers
  • Lightning Web Components
  • REST API
  • Languages : Apex, SOQL / SOSL, Javascript, HTML, CSS

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Lightning Platform App Builder
  • Salesforce Certified Platform Developer 1

Socials

https://www.linkedin.com/in/sunny-deb-06a348148/

Timeline

Packaged App Development Analyst

Accenture
03.2023 - Current

Application Development Associate

Accenture
01.2021 - 03.2023

BTech - Electronics And Communication (7.41 CGPA)

Dayananda Sagar University

High School - Science (77.8%)

St. Anthony's H.S. School

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Sunny Deb