Ayush Umang
Kolkata
Summary
Detail-oriented Salesforce QA and Functional Tester with 4 years of experience in manual and functional testing in Salesforce environments. Proficient in creating and implementing thorough test plans, test cases, and detailed bug reports for ensuring top-notch application delivery. Specialized in functional and regression testing, with a strong grasp of Salesforce workflows, business requirements, and user stories. Demonstrated ability to collaborate with cross-functional teams to identify and resolve defects, ensuring smooth integration and optimal application performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Packaged App Development Analyst
Accenture
06.2024 - Current
- Client Overview: Hitachi Energy
- Collaborated with business analysts and developers to understand functional requirements and translate them into detailed test scenarios for Salesforce applications
- Created, maintained, and executed comprehensive test cases for functional, integration, regression, and UAT testing within Salesforce environments
- Performed end-to-end testing on Salesforce Lightning and Classic environments, ensuring the smooth functionality of custom objects, flows, triggers, and validation rules
- Utilized Salesforce Inspector and Salesforce Developer Console for debugging and system analysis during testing
- Conducted API testing using Postman for integration with external systems
- Reported and tracked 100+ defects using JIRA, participating in defect triage and resolution meetings, ensuring a 30% reduction in defect resolution time
- Assisted with Salesforce environment setup, including managing test data, performing system migrations, and configuring environments for testing.
Application Development Analyst
Accenture
06.2023 - 06.2024
- Client Overview: IDFC First Bank
- Tested end-to-end credit card application flows in Salesforce, ensuring seamless process execution and data integrity
- Collaborated with business analysts and developers to validate Salesforce workflows and ensure alignment with business goals for credit card processing
- Performed functional, regression, and integration testing, documenting defects and resolving issues in collaboration with cross-functional teams
- Validated data synchronization between AEM and Salesforce, ensuring accurate transfer and processing of customer data
- Conducted UAT to ensure that application features met user requirements before deployment, reducing post-deployment defects by 25%
- Maintained test documentation, including test cases, defect reports, and test execution logs, for thorough tracking throughout the testing lifecycle
- Monitored post-deployment application performance, identifying and resolving issues to ensure a smooth user experience.
Application Development Associate
Accenture
06.2021 - 06.2023
- Client Overview: IGE Healthcare
- Developed and executed detailed test scripts for the successful implementation of new Salesforce features and enhancements
- Led functional testing for Salesforce modules, including Sales Cloud, Service Cloud, ensuring proper system functionality
- Conducted regression testing to verify that new releases did not impact existing features or introduce system errors
- Identified, documented, and tracked 100+ bugs through JIRA, working closely with developers to validate fixes
- Wrote and executed SOQL queries to validate data integrity across Salesforce and third-party applications
- Participated in Agile sprints, collaborating with developers, business analysts, and product owners to ensure comprehensive test coverage
- Engaged with end-users to conduct User Acceptance Testing (UAT), ensuring business workflows and system changes were validated and met user expectations.
Education
Bachelor of Technology - Mechanical Engineering
Kalinga Institue of Industrial Technology
Bhubaneshwar01.2021
Skills
- Salesforce Service Cloud
- Salesforce Sales Cloud
- Salesforce Lightning
- Salesforce Classic
- JIRA
- Postman
- Test Rail
- Selenium WebDriver
- SOQL
- Functional Testing
- Regression Testing
- Integration Testing
- User Acceptance Testing (UAT)
- API Testing
- Workflows
- Process Builder
- Approval Processes
- Custom Objects
- Agile
- Scrum
Certification
- Salesforce Certified Administrator (ADM 201)
- Salesforce Certified AI Associate
- Salesforce Certified AI Specialist
Timeline
Packaged App Development Analyst
Accenture
06.2024 - Current
Application Development Analyst
Accenture
06.2023 - 06.2024
Application Development Associate
Accenture
06.2021 - 06.2023
Bachelor of Technology - Mechanical Engineering
Kalinga Institue of Industrial Technology