Sathish Kumar S
Chennai
Summary
Result-driven professional with over 5 years of experience across e-commerce, ed-tech, and manufacturing industries. Proven ability to lead teams, resolve escalations, train associates, and implement process improvements. Skilled in stakeholder engagement, performance tracking, and operational optimization. Seeking a team lead or process expert role to apply strong leadership and analytical abilities.
Overview
8
8
years of professional experience
Work History
Senior Seller Support Specialist
Amazon Development Centre
Chennai
03.2021 - Current
- Delivered real-time chat/email support to Band A sellers, handling high-priority escalations.
- Authored and updated SOPs, improving internal documentation and knowledge sharing.
- Led two Kaizen initiatives, significantly improving process efficiency.
- Resolved seller issues with a customer-first approach, boosting satisfaction and loyalty.
- Mentored new associates and assisted senior managers in improving operational workflows.
- Coordinated cross-functionally with technical and business teams to ensure issue resolution.
- Key contributor to the Live Contact Interaction project, improving the resolution rate by 90%.
Academic Counselor
Vedantu
Chennai
07.2020 - 12.2020
- Guided students and parents to select optimal educational plans, achieving high enrollment rates.
- Conducted personalized counseling using analytics to track inquiries and improve conversion.
- Developed training modules for new hires, speeding up onboarding, and performance ramp-up.
- Improved student engagement through a data-driven strategy and structured communication.
Graduate Engineering Training
Jai Bharat Motor
Chennai
05.2017 - 12.2018
- Managed production-line quality checks and collaborated with vendors on raw material quality.
- Created and maintained defect reports; implemented corrective actions to reduce rework.
- Spearheaded lean manufacturing improvements to boost production efficiency.
- Conducted training sessions for new quality inspectors.
Education
B. Tech - Mechanical Engineering GPA: 73%
Bharath University
Chennai01-2017
Skills
- People management,
- stakeholder engagement,
- process improvement,
- escalation resolution, training and onboarding,
- performance metrics and reporting,
- SOP documentation,
PROJECT HIGHLIGHTS
- Contact Resolution Specialist, Amazon: Provided tailored support to premium sellers, resolved complex issues, and improved business outcomes
- Live contact interaction at Amazon: led a junior team and reduced seller resolution time by 90% student success optimization at Vedantu: used inquiry data to optimize the conversion funnel
- Lean quality practices at Jai Bharath Motors reduced manufacturing waste and inspection errors
Volunteer Experience
- COVID-19 relief volunteer provided food and aid during the pandemic in local communities
- Personal Trainer (Part-Time): Designed fitness programs for muscle building and weight loss
TECHNICAL SKILLS
- MS Excel | MS PowerPoint | Amazon internal tools | Salesforce CRM
- Basic data analysis | Google Suite | Email and chat support platforms
Personal Information
- Blood group: O+ve
- Date of birth: 05/16/96
- Gender: Male
- Nationality: Indian
- Driving license: yes
- Marital status: unmarried
Timeline
Senior Seller Support Specialist
Amazon Development Centre
03.2021 - Current
Academic Counselor
Vedantu
07.2020 - 12.2020
Graduate Engineering Training
Jai Bharat Motor
05.2017 - 12.2018
B. Tech - Mechanical Engineering GPA: 73%
Bharath University
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