Sathish Kumar

Over 11 years of experience as a Site Reliability Engineer, managing and optimizing complex infrastructure and systems.

As an Centralized team for all JPMC hosted applications we are managing over 180+ internal & Vendor Applications.

As HCM ORC SRE responsible for Managing the careers portal , Requisition Management, Offer Management , Transactions Approval & Onboarding.

Proficient in designing, implementing, and maintaining highly available and scalable architectures.

Providing Technical support to recruiters , Hiring Mangers and Business Teams when they need assistance.

Scheduling, Monitoring & Managing all the Backend jobs, Extracts, Additional Integrations & Reports responsible to run the Recruiting operations smoothly. Identified Critical bugs which was delivered from Vendor and worked with them to fix.

Lead a team of SRE engineers responsible for ensuring the availability, performance, and scalability of critical production systems.

Have contributed for manual Toil Reduction, Reducing the Manual work by automating and saved over 40+ hours of effort for team members.

Drive automation initiatives to streamline operational tasks, resulting in significant time and cost savings.

Skilled in scripting and automation using Python, Bash, and PowerShell.

Excellent troubleshooting and problem-solving skills, with a proven track record of resolving critical incidents promptly.

Proactive mindset and ability to collaborate effectively with cross-functional teams, including developers, operations, and management.

Collaborate with development teams to improve application performance, scalability, and reliability.

Conduct incident post-mortems and implement remediation plans to prevent recurrence.

Mentor and provide technical guidance to junior team members, fostering their growth and development.

Strong leadership abilities, including team management, mentoring, and fostering a culture of continuous improvement.

Participated in on-call rotations, providing timely response and resolution to critical incidents.

Extensive experience in production support, managing and troubleshooting complex systems in a fast-paced environment.

Proven track record of providing timely resolutions to production issues, minimizing downtime, and ensuring high availability.

Strong knowledge of system architecture, infrastructure, and database technologies.

Proficient in incident management, problem management, change management, and service-level management processes.

Excellent analytical and critical thinking abilities to identify and resolve issues promptly.

Effective communication skills with the ability to collaborate with cross-functional teams, stakeholders, and clients.

Detail-oriented, organized, and able to prioritize tasks effectively to meet deadlines.

Continuous learner, keeping up-to-date with industry trends and technologies.

Leading a team of 12 members for our client Microsoft on Production Customer Support.

We manages the data of all Retails, sales, stores , employees data and distribute to various teams.

Worked on multiple automations to reduce the manual effort and saved more then 100+ hours to the Organizations.

Provided production support for critical systems, ensuring system availability, performance, and stability.

Monitored and managed system health using monitoring tools, performing proactive maintenance tasks and troubleshooting issues.

Responded to incident tickets, performed root cause analysis, and implemented corrective actions to prevent recurrence.

Collaborated with development teams to deploy software releases, ensuring smooth integration into production environments.

Worked closely with business users to understand their needs, resolve production issues, and improve system usability.

Conducted system performance analysis, identifying bottlenecks and recommending enhancements for optimal performance.

Developed and maintained documentation for system configurations, troubleshooting procedures, and support guidelines.

Participated in on-call rotations, providing 24/7 support and resolving critical issues in a timely manner.

Acted as the primary point of contact for production issues, ensuring prompt resolution and minimizing business impact.

Monitored system alerts, diagnosed issues, and performed troubleshooting to identify root causes.

Collaborated with cross-functional teams to investigate and resolve incidents, managing communication and updates.

Conducted thorough testing of system changes and updates, ensuring compatibility and minimizing risks.

Developed and maintained monitoring and automation tools/scripts to streamline support processes and reduce manual efforts.

Assisted in the implementation of change management processes, ensuring smooth transitions and minimizing disruptions.

Provided training and support to end-users, ensuring their understanding of system functionalities and troubleshooting techniques.

Contributed to process improvements, leveraging automation and best practices to enhance production support efficiency.