Vaibhav Ugade
Associate Engineer
Navi Mumbai
Summary
Self-motivated and results-driven professional seeking a challenging role in a dynamic organization, where I can effectively apply my skills and experience to contribute to the company's success while fostering my personal and professional growth.
Overview
2025
2025
years of professional experience
3
3
Languages
Work History
Associate
Enfusion Systems
7 2023 - Current
- Enfusion simplifies investment management operations by uniting front, middle, and back-office functions under a single cloud-native SaaS platform built on a shared golden data set
- Delivering fast-paced SL2 technical support for electronic trading applications, focusing on order execution management and position management systems, while addressing reconciliation queries to support hedge funds and portfolio management
- Fix messaging protocol experience
- Conducting daily health checks for priority clients using Grafana to identify and address any system-related issues
- Managing high-priority incident tickets, collaborating with developers to ensure timely resolution of incidents
- Analyzing issues related to FIX connectivity/drop copy, API, and utilized tools like Kibana (ELK) for log analysis to diagnose problems; using Kettle ETL Tool (Pentaho Data Integration) for logical understanding
- Coordinating closely with Bloomberg, Factset, and Neovest for real-time pricing, ensuring data accuracy and availability
- Serving as a subject matter expert for the Enfusion application, accountable for P1 issues, and responsible for incident and escalation management, providing clients with Root Cause Analysis (RCA) reports
- Collaborating with development teams to address repeated job failures, enhance the production environment, and generate weekly MIS reports for performance tracking
Sr. Software Engineer
Tech Mahindra (American Telephone and Telegraph)
01.2022 - 07.2023
- Provided Tier 2 support for AT&T's business-critical EDGE application on the UNIX platform, managing services related to broadband, routers, DTH, and telecommunications, including installation, configuration, and payment processing
- Oversaw 24/7 production operations for production, development, and test servers, ensuring high availability and system performance
- Utilized monitoring tools such as AppDynamics, Glowroot, and Introscope to achieve and maintain 100% uptime
- Actively participated in release management, patching activities, disaster recovery, and failover procedures in production environments
- Prepared and reviewed disaster recovery plans, taking ownership of the application during DR runs to ensure business continuity
- Used Kubernetes for deploying services on clusters and orchestrating application pods for efficient resource management
- Documented alert resolutions and application issues, significantly reducing Mean Time to Resolve (MTTR)
Assistant Manager
NSDL – Central Recordkeeping Agency (CRA)
02.2019 - 01.2022
- Managed transaction records for PRANs (Permanent Retirement Account Numbers) under the New Pension System (NPS) for PFRDA
- Handled critical financial settlement modules, resolving issues through analysis of reports from Microfocus, Kibana, and Nagios
- Acted as Problem Manager and Incident Manager, ensuring timely ticket resolution and system stability
- Led quarterly Disaster Recovery (DR) and Billing activities as the Single Point of Contact (SPOC)
- Worked on Vulnerability Assessment and Penetration Testing (VAPT) and developed MIS queries
- Utilized IBM WebSphere (WAS), DB2, and AIX for system management
System Engineer
ACL Mobile
09.2016 - 02.2019
- Supported the Axiom application in processing OTP, transactional, and promotional SMS from banking clients, ensuring successful validation, flagging, storage, and onward delivery to vendors
- Played a critical role in ensuring 99.9% uptime of SMS delivery services for banking clients
- Executed disaster recovery (DR) activities based on client requirements, ensuring business continuity
- Performed debugging of UNIX shell and SQL scripts, focusing on database monitoring and system optimization
- Applied operating system updates, patches, and configuration changes to maintain system integrity
- Managed and monitored AXIOM logs, making configuration edits using tools such as Putty, SSH, and WinSCP
Associate Technical Engineer
Reliance Communication Limited (CMS Info System)
02.2015 - 09.2016
- Provided L1 & L2 application support for CLARIFY, ICARE, and Pravesh applications, ensuring seamless handling of CDMA/GSM services
- Managed database user accounts, including creation, modification, deactivation, and setting up access privileges, optimizing security and efficiency
- Handled IP access management, privileges assignment, and operational updates such as number reservation counts, address changes, and OTC/Cluster/Circle code updates using Oracle Toad and CRM tools
- Monitored and maintained Linux servers, ensuring high availability and system performance
Education
BE - Electronics & Telecommunication Engineering
Gharda Institute of Technology, Mumbai University
04.2001 -
Diploma in Electronics Engineering
Dr. D.Y. Patil Polytechnic
04.2001 -
SSC
Navi Mumbai High School
Vashi06-2008
Skills
UNIX
Linux
Windows
DB2
SQL
Java
Shell Scripting
Kibana
Grafana
Jenkins
Kubernetes
Jira
IntelliJ IDEA
Kettle ETL Tool
Spoon
Professional Summary:
- Accomplished IT professional with over 9 years of experience in Production Support, adept at ensuring the stability and efficiency of critical applications.
- Proficient in DB, Linux, UNIX, Java, Oracle and Apache Tomcat with strong expertise in monitoring, troubleshooting, and resolving complex production issues.
- Skilled in managing backend processes, delivering seamless support for live production environments, and minimizing downtime.
- Effective communicator with strong analytical thinking, problem-solving, and relationship-building abilities to collaborate across teams and ensure smooth operations.
Timeline
Sr. Software Engineer
Tech Mahindra (American Telephone and Telegraph)
01.2022 - 07.2023
Assistant Manager
NSDL – Central Recordkeeping Agency (CRA)
02.2019 - 01.2022
System Engineer
ACL Mobile
09.2016 - 02.2019
Associate Technical Engineer
Reliance Communication Limited (CMS Info System)
02.2015 - 09.2016
BE - Electronics & Telecommunication Engineering
Gharda Institute of Technology, Mumbai University
04.2001 -
Diploma in Electronics Engineering
Dr. D.Y. Patil Polytechnic
04.2001 -
Associate
Enfusion Systems
7 2023 - Current
SSC
Navi Mumbai High School
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