Summary
Overview
Work History
Education
Skills
Disclaimer
Hands-on Experience with
Timeline
Generic

Sathish Veeraraghavan

Puducherry

Summary

Insightful, results – driven I.T. professional with hands-on experience in Endpoint Protection Administration and Cyber Security. Adept at troubleshooting and resolving issues, excellent reporting, client services and communication skill.

Overview

16
16
years of professional experience

Work History

Consultant

HCL Technologies
01.2025 - 06.2025
  • - Planning for reducing the vulnerability risk score level in the environment.
  • - Perform system audits, security assessments, or performance evaluations.
  • - Meet with clients (virtually or in person) to discuss project requirements.
  • - Maintaining Life Cycle of AV solution.
  • - Document required processes and procedures related to Endpoint Security Management.
  • - Directed the IT Infrastructure team, ensuring 100% of customer tickets were completed on time.
  • - Automated repetitive, manual tasks to save the organization over 200 hours of manual effort each month.
  • - Worked with senior management to scope and build new features and applications which enabled 100% year over year revenue growth.
  • - Conducting Biweekly meetings regularly with peer teams to track the vulnerability remediation progress and discuss the challenges in the remediation.

Associate Consultant

HCL Technologies
07.2021 - 01.2025
  • - Maintaining the Antivirus and Management Tools for Confidential Client. This includes ensuring the audit compliance, as well as the Antivirus definitions.
  • - I will be validating the threat advisories on regular basis and coordinating with respective teams for remediation.
  • - Remediation of Endpoint non-compliances at both server and workstation level for 1 lakh plus endpoints.
  • - Delivering the reports on time to stakeholders which includes management report, vulnerability investigation and remediation reports.
  • - Respond to after-hours Critical Escalations and Incidents in a 24/7 support environment.
  • - Zero-day investigation and coordinating with teams to enable the security controls.
  • - Perform Security Compliance and vulnerability scans as requested by Customer, which helped to have the boxes free from virus/have the boxes with latest content update.
  • - I will be validating the threat advisories on regular basis and coordinating with respective teams for remediation.

Technical Specialist

HCL Technologies
03.2020 - 07.2021
  • - Deploy new or updated AV Software packages to Endpoints upon expiration.
  • - Managing Folder/File/Path exclusions through ePO Policy by following the Security Guidelines.
  • - Upgrading ePO/Applying Hot fix when required for ePO Console.
  • - If any new server on-boarded will be assessed and make it as compliant.
  • - Deploying/Maintaining Application control for legacy OS.
  • - Implemented and maintained URL restrictions using Web proxy, which avoid users in accessing malicious domains.
  • - Managing the Data Security Risks of removable media devices with designated protocols.
  • - Used to identify vulnerabilities and track their remediation within the firm.

Sr Specialist

Sutherland Global Services
08.2009 - 03.2020
  • - Direct involvement of Tier 2 tickets of the Cloud Managed Endpoint Security & standalone.
  • - Updating Antivirus to the all End user system.
  • - Need to check the antivirus status to the end user systems.
  • - Ensuring End point full scan completion.
  • - Achieved operational metric rating 4.5/5.0; for consistently engaging the customer with FL escalated ticket status to ensure fast and quality resolution of every issue reported.
  • - Monthly AV & Patch roll out for the End user system.
  • - Configuring WebGateway policies to suit user requirements by modifying and enlarging the default policy that is in place after the initial setup.
  • - Check for unauthorized usage. (DLP).
  • - Providing level 1 and 2 technical support for worldwide McAfee SAAS customers in Business support. Ensured quick resolution of end-users’ concerns and escalating more complex issues to Support Engineering.
  • - Team up with people by sharing best practices for the new product discovered issue by coordinating with support engineering for major incident creations of ePO cloud data center outage scenario.
  • - Support for SaaS Email Protection, email filtering, default and customized policy enforcement of inbound and outbound messages for virus, spam, content, attachment, allow/deny, authentication, notification, and group submission for policy and report generation.
  • - Monitoring for SPAM/ Phishing mail attack and creating incident ticket to remediation team and follow up till task closure.
  • - SaaS outbound server setup configuration, false positive rectification, and outbound abuse scenario based resolution for uninterrupted outbound email filtering for Enterprise Customers.

Education

Bachelor of Engineering - Computer Science

IFET College of Engineering
Villupuram, Tamil Nadu

Diploma - Computer Technology

Karaikal Polytechnic

Skills

  • - Deploying Antivirus through respective Cloud console
  • - Performing Exclusions by following Security Guidelines
  • - Maintaining Security Compliances as desired by the Firm
  • - Handling Large Team members [35 head count]
  • - Playing Lead Role in RMB [Removable Media Blocking] Governance Team
  • - Implementation of URL restrictions
  • - Preparing Data for QBR/WBR
  • Team leadership & development
  • Issue resolution
  • Customer relationship management
  • Project leadership
  • Goal setting
  • Time management
  • Client engagement
  • Work Planning and Prioritization
  • Project implementation
  • Quality assurance
  • Analysis & evaluation
  • Processes and procedures
  • Process improvement
  • Employee management
  • Change management
  • Performance tracking
  • Subject matter expert
  • Product life cycle management
  • Delivery assurance
  • Decision-making
  • Multitasking and organization
  • Risk assessment

Disclaimer

I hereby wish to state that the above-mentioned details are true to the best of my knowledge and belief. Place: Pondicherry Date: 2025-08-13 Sincerely, Sathish V

Hands-on Experience with

  • Palo Alto Cortex XDR [old name Traps]
  • - Zimperium
  • - Trend Micro
  • - McAfee Endpoint Protection
  • - McAfee VSE
  • - McAfee SaaS Email Protection
  • - McAfee WebGateway
  • - McAfee Application Control [Solidcore]

Timeline

Consultant

HCL Technologies
01.2025 - 06.2025

Associate Consultant

HCL Technologies
07.2021 - 01.2025

Technical Specialist

HCL Technologies
03.2020 - 07.2021

Sr Specialist

Sutherland Global Services
08.2009 - 03.2020

Diploma - Computer Technology

Karaikal Polytechnic

Bachelor of Engineering - Computer Science

IFET College of Engineering

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Sathish Veeraraghavan