AUVALA DURGA PRASAD RAO

Accomplished IT Consultant with expertise in Windows Server Administration and VMware ESXi, recognized for enhancing IT infrastructure efficiency at AtoS Global IT and Services. Proven problem-solving skills and a commitment to service improvement led to successful project completions and accolades, driving operational excellence and user satisfaction.

• English
• Hindi
• Telugu
• Marthi

• AWS Certified Cloud Practitioner
• Nutanix Cloud Associate 6.10 MCI
• ONTAP Cluster Administrator
• Azure Fundamentals
• VMware VCP 5.0
• ITIL V3

Date of Birth: 10/09/84

• Consultant, AtoS Global IT and Services Pvt Ltd, Mumbai, Maharashtra, 11/01/16, Present, Build and configure Windows servers (2008–2022) based on LLDs and customer requirements Managing., Complete IT Infrastructure Operations including Asset Management, End User Support and related processes., Creating virtual machines from VM Templates, updating Templates, allocating resources and tuning performance of virtual machines; maintaining virtualization environment using VMware and procedural documentation and manuals., Vcenter upgrade and migration tasks like VM hardware upgrade, ESXi upgrade, snapshot management, cloning, Storage migrations, Datastore creations, vMotion of Virtual Machines, host patching, general application patching in VM’s and Templates, HA, DRS configuration and Troubleshoot, new V-LAN creation, and P to V (physical to virtual) with VMware standalone converter client; managing Disk, Memory, NIC and CPU addition to VM., Managing/creating file system, Disk management and Troubleshoot various issues, installing & configuring Monitoring, Backup and Antivirus agents., Troubleshoot of disk space, Windows Firewall, Networking issues, windows operating system, backup and IIS issues., Administer backup, antivirus installation (SentinelOne/Fence), and monitoring agent deployment., Coordinating with vendor for replacement of faulty hardware (HP, IBM BULL and DELL); communicating with stakeholder and closing the issues assigned in order to ensure support availability as per agreed SLAs., Conducting architecture requirements assessment, software and hardware upgrade., Recommending and implementing service improvements using Information Technology Infrastructure Library (ITIL) Customer Satisfaction Index (CSI) to create improved efficiency and effectiveness., Providing L3 support and Troubleshoot issues within primarily a systems environment; verifying change requests and defects; tracking and assisting in Incident Management, Change and Problem Management., Documentation for all the activities & procedures according to the company standard for KT., Received 12/31/22 Accolade Champagne in Atos, Received 07/31/23 Bronze Individual Accolade awarded
• Wintel Engineer L2, WIPRO INFOTECH, 01/10/11, 11/16/16, To prepare checklist of Server availability including Mail server, application server & network connectivity, disk utilization of the entire server on daily basis., Completed successfully in a project of VMware ESXi 6.0 implementation at DR side Along with HP Polite Server firmware upgradation., We are using Symantec V12.5 backup solutions for taking full, diff, and incremental backup of all the Servers. Configuration of new backup jobs and scheduled policy on Symantec backup agent., Daily routine monitoring of services through WhatsUp Gold and VM apps manager for Service Availability, Server hardware faults, Storage Space, Memory, CPU, Network utilization, Network traffic, Performance monitoring., Responsible for Data center and maintaining the Backup activity of all AD, Exchange and File & Print Server., Managing disk quota on file server using File Resource Manager and managing the Patch Deployment through WSUS., Managing User accounts, group permissions, user rights management., Creating Windows login account, resetting & unlocking account through Active directory., Assigning License, Shared mailbox, Distribution Groups and Contact creation of Cloud.
• Technical Support Engineer, Reliance BPO, 12/12/07, 01/09/11, Solving the problems of user end Desktop Applications, Hardware & Blackberry related Problems., Installations and troubleshooting of OS likes Win2000, Win XP, Windows Vista and Windows 7., Providing support for MS Office (2000, 2003 & 2007) Microsoft Outlook., Installation & configuration of Local and Network printers or scanner., Deploy Microsoft patch Management (WSUS) on Windows 2003 Server E mail account creation on Blackberry.