MANOJ BABU ANUMOLU
Hyderabad
Summary
Office 365 Administrator with proven expertise at Tata Consultancy Services, excelling in security compliance and team leadership. Successfully managed over 100k user accounts while enhancing operational efficiency through innovative solutions. Adept at troubleshooting complex issues and fostering collaboration, ensuring exceptional service delivery and adherence to SLAs.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Assistant consultant
Tata Consultancy Services
12.2022 - Current
- O365 / Exchange Online Administrator Security, Compliance & Team Leadership
- Managing/Administering O365 Products: Exchange Online, Teams, and Azure Active Directory.
- Primary support scope to manage Hybrid setup (2019 Exchange servers and Edge Servers).
- Maintaining licensed user accounts/mailboxes, shared mailboxes, resource mailboxes, equipment mailboxes, groups (distribution lists, security, mail-enabled security, O365 groups) and assigning permissions.
- Implementing configuration changes for distribution lists, O365 groups, and resource accounts.
- Helped ensure team performance meets or exceeds defined Service Level Agreements.
- Migrating mailbox data from one mailbox to another.
- Performed PST migration to move mailbox content to the online archive mailbox (tenant-to-tenant PST migration).
- Implemented online archive policy for all tenant users with a standard retention policy.
- Configured and managed retention policies to move and delete mailbox content.
- Deploying add-ins for Office suite applications to end users based on requirements.
- Migrating mailboxes from On-Premises to Cloud & Cloud to On-Prem environment.
- Primary on-site support for Office 365 issues.
- Provided troubleshooting support for various technical issues.
- Troubleshooting mailbox login issues, mail flow issues, email restoration issues, and mailbox permissions issues.
- Working with other administrators and engineers of Exchange, Windows, Identity, Network, and Security to perform system changes and troubleshooting.
- Microsoft Teams Administration
- Create and manage Teams groups and channels (standard, private, and public).
- Create and manage Teams meeting policies, messaging policies, and Teams meeting settings via Teams Admin Portal.
- Publish new applications to Teams clients based on requirements.
- Security & Compliance
- Create and manage malware, spam, connection filters, and ATP policies.
- Whitelisting and blacklisting IP addresses, email addresses, and domains.
- Checking security alerts and sign-in logs for suspicious activity on user mailboxes.
- Monitoring security alerts to mitigate risks.
- Create and manage transport rules to redirect/forward/block emails in the organization.
- Prepared ransomware runbooks for all Office 365 products.
- Documentation & Reporting
- Prepared and presented RCA (Root Cause Analysis) reports to clients, identifying key issues and solutions.
- Prepared KB documents and process-oriented documents.
- Participating in change management and problem management.
- Automation & Process Improvement
- Collaborated with automation team to design workflows that streamlined request processing and improved service delivery.
- Led team dynamics initiatives to improve collaboration and communication.
- Functioned as backup lead, providing guidance and support to 8 team members.
- Handling escalations regarding Sev1/2 tickets.
- Participated in change management and problem management.
- Helped ensure team performance meets or exceeds defined Service Level Agreements.
- Collaborated with automation team to design workflows that streamlined request processing and improved service delivery.
Office Lead Administrator
Wipro India Private Limited
12.2021 - 12.2022
- Exchange & Office 365 Administration
- O365 Administration & User Management
- Managing/ Administering O365 Products i.e., Exchange Online and Teams
- Maintaining around 100k licensed User Accounts / Mailboxes, Shared mailboxes, Resource mailboxes, Distribution lists, O365 Groups and assigning permissions
- Managed on-boarding and off-boarding of mailboxes for users, ensuring seamless access and compliance.
- Deploy the add-ins to the users based on requirements
- Create and manage the accepted and Remote domains
- Create and manage the send and receive connectors
- Troubleshooting & Support
- Troubleshooting Mailbox login issues, Mail flow issue, Email Restoration issues & Mailbox permissions issues
- Troubleshooting applications relay issues
- Troubleshoot the MFA and Conditional access policy issues
- Handling escalations regarding Sev1/2 tickets
- Primary On-site support for Office 365 issues
- Working with other administrators and engineers of Exchange, Wintel, Network, and Security to perform system changes and troubleshooting
- Ensured compliance by managing security measures and protocols.
- Whitelisting and blacklisting the IP address, Email address and Domains
- Checking the Security alerts and Sign-in Logs for any suspicious activity on user mailbox
- Monitoring the Security alerts to mitigate the Security Risks
- Create and manage the transport rule to redirect/ forward and block the emails in Organization
- Enable and deploy the ATP batches wise
- Teams Administration
- Create and manage the Teams groups, Channels (Standard, Private and Public)
- Create and manage the Teams rooms
- Create and manage the Teams Meeting Policies, Messaging Policies and Teams meeting setting via Teams admin Portal
- Publish new Applications to the Teams clients based on requirement
- Migration & Infrastructure
- Migrating the Mailboxes from On-Premises to Cloud & Cloud to On-Prem environment
- Documentation & Reporting
- Preparing RCA and presenting to the clients
- Participate in the Change management
- Knowledge transfer to Service Desk team (POC)
- Help ensure team performance meets or exceeds defined Service Level Agreements.
Technology Analyst
Infosys India Private Limited
01.2019 - 12.2021
- Client: Toyota Material Handling
- Exchange & Office 365 Administration
- O365 Administration & User Management
- Managing/ Administering O365 Products (Exchange Online, Teams, Azure Conditional Access, Intune).
- Maintained ~80k licensed user accounts, shared/resource mailboxes, distribution lists, O365 Groups, and assigned permissions to ensure seamless access and collaboration.
- On-boarded and off-boarded mailboxes for users.
- Deploying add-ins to users based on requirement.
- Perform scripting administration tasks and reporting using PowerShell.
- Provided troubleshooting and support for various technical issues.
- Troubleshooting Mailbox login issues, Mail flow issue, Email Restoration issues & Mailbox permissions issues
- Troubleshooting applications relay issues
- Troubleshoot the MFA and Conditional access policy issues
- Handling escalations regarding Sev1/2 tickets
- Primary On-site support for Office 365 issues
- Working with other administrators and engineers of Exchange, Wintel, Network, and Security to perform system changes and troubleshooting
- Security & Compliance
- Creating and managing malware, spam, and connection filters.
- Whitelisting/blacklisting IP addresses, email addresses, and domains.
- Checking security alerts and sign-in logs for suspicious activity.
- Monitoring security alerts to mitigate risks.
- Rolling out MFA in batches via Conditional Access policies.
- Troubleshooting MFA and Conditional Access policy issues.
- Enabling and deploying AIP labels in batches.
- Enabling and deploying ATP in batches.
- Microsoft Teams Administration
- Creating and managing Teams groups and channels (private/public).
- Creating and managing Teams rooms.
- Creating and managing Teams meeting policies, messaging policies, and meeting settings via Teams Admin Portal.
- Publishing new applications to Teams clients based on requirement.
- Intune & Mobile Device Management
- Enrolling and managing ~80k mobile devices via Intune Endpoint Manager.
- Troubleshooting mobile enrolment issues and device compliance issues.
- Publishing requested applications to the Intune company portal.
- On-Premises & Infrastructure
- Work experience with patching On-Premises Exchange 2013 Server.
- Working with other administrators/engineers (Exchange, Wintel, Network, Security) for system changes and troubleshooting.
- Support & Operations
- Handled escalations regarding Sev1/2 tickets, providing timely resolutions to minimize service disruption.
- Primary on-site support for Office 365 issues.
- Prepared root cause analysis (RCA) reports and presented findings to clients, fostering transparency and trust in support processes.
- Participating in change management.
- Knowledge transfer to Service Desk team (POC).
- Helping ensure team performance meets/exceeds defined SLAs.
Technical Service Specialist
IBM India Private Limited
12.2016 - 12.2019
- Collaborated with UKPN client on project initiatives to enhance service delivery
- Exchange & Office 365 Administration
- Maintaining around 20k licensed User Accounts / mailboxes, Resource mailboxes, Distribution lists and Groups, and assigning permissions
- On-boarded and off-boarded mailboxes upon request
- Managed mailbox migration from on-premises to cloud environment, ensuring seamless infrastructure transition
- Migrating the Mailboxes from On-Premises to Cloud environment
- Troubleshooting & Support
- Troubleshooting Mail flow issues & Mailbox permissions issues
- Troubleshoot Outlook application issues
- Support Federation and Multifactor Authentication issues
- Primary On-site support for Office 365 issues
- Handling escalations regarding Sev1/2 tickets
- Perform scripting administration tasks and reporting using PowerShell
- Coordinated support and operations for team initiatives
- Preparing RCA (Root Cause Analysis) and presenting to the clients
- Participate in the Change management
- Supported team in achieving defined Service Level Agreements through effective coordination and communication
- Promoted collaboration and knowledge sharing among team members
- Knowledge transfer to Service.
System Administrator
Zen Quality Assurance Private Limited
05.2014 - 12.2016
- Client: ZenQ
- Windows Administration
- Server Administration
- Working on Windows 2008, 2008 R2 / 2012 server environment
- Monitored and administered server CPU, memory, and hard disk usage using Manage Engine and Nagios Tool
- Configured server sharing and security permissions for users according to project requirements
- Monitoring the Server/Storage and providing L1 support for Servers
- User & Account Management
- Create, change, and delete user accounts per requests
- Working on Google Apps (create, change, and delete user, Groups, and Distribution list)
- Virtualization & Cloud
- Working on ESXi, Hyper-V to create Clients (XP, 7, 8, 8.1, 10 / Server VM 2008, 2008 R2 & 2012) environments for project needs
- Managing VMware servers and handling project-related virtual machines in the organization
- Tools & Ticketing
- Working with Jira ticketing tool and handling technical issues related to Server, Applications, and Hardware problems
- Network & Connectivity
- Coordinating with ISPs / service partners in case of downtime and issues
- Provided technical support to users
- Supported users through screen sharing, emails, and phone calls.
- Managed antivirus software installations
- Installation and configuration of McAfee and Trend Micro Antivirus with day-to-day updates
- Desktop Administration & Migration
- Migrated 200+ desktops from Windows 7 to Windows 8.1 and 10 Professional, ensuring compatibility with user-required applications
Education
B.Tech -
Sri Mittapalli College Of Engineering
GunturIntermediate -
VJ Junior College
MangalairiSSC -
CK High School
MangalagiriSkills
- Office 365 Administration
- Exchange Online Management
- Exchange Server Management
- Azure Administration
- Cloud Infrastructure
- Messaging Administration
- Network Security
- Security compliance
- Troubleshooting
- User support
- Team collaboration
- Windows Server Administration
Technical Certifications
- Microsoft Certified Technology Specialist (70-640)
- O365 Certified (70-346, 70-347)
- Azure Certified (Az-900)
Academic Credentials
- B.Tech from Sri Mittapalli College Of Engineering, JNTU Kakinada.
- Intermediate from VJ Junior College, Mangalairi.
- SSC from CK High School, Mangalagiri.
Disclaimer
I hereby declare that the above information and particulars are true and correct to the best of my knowledge and belief.
Professional Skill Set
Experienced IT Professional with over 12 years of expertise across diverse support domains.
- Office 365 & Messaging Administration: 8+ years of proven success managing and supporting Microsoft Exchange Server environments (2013, 2016, 2019, and RTM).
- Windows Server Administration: Skilled in identity management, configuration, and troubleshooting to ensure seamless operations.
- Hardware & Networking: Strong foundation in infrastructure support and network maintenance, delivering reliable and secure IT solutions.
Personal Information
- Father's Name: Srinivasarao.A
- Date of Birth: 11/25/91
Languages
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Certification
- O365 Certified (70-346, 70-347)
- Microsoft Azure Fundamentals (AZ-900)
Timeline
Assistant consultant
Tata Consultancy Services
12.2022 - Current
Office Lead Administrator
Wipro India Private Limited
12.2021 - 12.2022
Technology Analyst
Infosys India Private Limited
01.2019 - 12.2021
Technical Service Specialist
IBM India Private Limited
12.2016 - 12.2019
System Administrator
Zen Quality Assurance Private Limited
05.2014 - 12.2016
B.Tech -
Sri Mittapalli College Of Engineering
Intermediate -
VJ Junior College
SSC -
CK High School