11 years of experience in the IT industry, I have developed a strong expertise in managing various technologies and services, particularly within the Microsoft 365 ecosystem. My career spans multiple roles and domains, where I have demonstrated the ability to manage and support complex IT infrastructure projects concurrently. Additionally, I have hands-on experience managing Backup solutions, specifically Cohesity, and Veritas Backup Exec
Clients: Neimanmarcus, 99 Cents Only, Advantage Solutions & Wesfarmers Health.
Clients: Crawford & Assured Partners
Client: Symantec Backup exec (Veritas)
Client: Belk
M365 Service Backup Ownership:
As an M365 service admin took ownership of managing Cohesity backup operations for M365 Services Neiman- Marcus)
Tower Lead Role:
✔ KT Transition Ownership
As a Tower Lead for Messaging and Collaboration, took complete ownership of the Knowledge Transfer KT transition process for the projects Advantage Solutions & Wesfarmers Health).
✔ Support Transition Success
Ensured a smooth transition during the secondary to primary support phase with complete succession upon going live Advantage Solutions & Wesfarmers Health).
Client Presentation Leadership:
🏆 Business Alignment & Technical Showcase
Delivered a comprehensive presentation showcasing the company’s capabilities, demonstrating technical expertise, and aligning services with business needs for projects Phoenix Life, Norgesgruppen).
On Spot Awards (3 time) (Neimanmarus, 99 Cents Only & Wesfarmershealth)
Applause Award (Neimanmarcus)
Top Performer (Neimanmarcus)
Automation & Ideas
Continuous Improvement
Technical & Language Upskill
Office 365
Azure AD
Microsoft Exchange Server
Azure Active Directory
ProofPoint
Cohesity Backup
Teams, One Drive & SharePoint Online
Veritas Backup Exec