SATHISHKUMAR H
Coimbatore
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Senior Area Collection Manager-DMS
Bajaj Finance Limited
09.2017 - Current
- Handing Cluster level responsibilities for past Six months at product level such as Consumer Durable/Personal Loan& Salaried Loan
- Handling Bucket Zero, the volume of 8000 cases & 16 Locations across Tamil Nadu
- Ensured effective communication between collection teams and other departments
- Established and Maintained performance benchmarks for regional collection operations
- Reviewed and processed Collection related documents & accuracy
- Facilitated Training sessions on new collection Techniques and tools
- Developed action plans for unperforming collection teams to improve results
- Ensure Penal Collection for Region level and delivering more than 300 ARPC – (Average Revenue Per Customer)
- Ensure NPS for region level & delivering more than 40% as per RBI Guidelines
- Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective
- Rapport building with our Agencies & resolution given for customer issues
- Reducing Agencies Bad debts
- Implemented a new collections strategy that reduced outstanding receivables by 30% over three months
- Developed and executed a training program for collection staff, Resulting in a 40% improvement in team performance metrics
- Implemented a customer feedback loop to continuously improve the collection process, resulting in a 15% increase in customer retention
- Achieved recognition as Top cluster manager for three consecutive months due to outstanding performance & Leadership
Postpaid RRT
Aircel Limited
Coimbatore
07.2016 - 08.2017
- Handling 8 Channels with 50K customers
- Maintaining MNP & VOL within churn target
- Responsible for 100% MTD collection with desired Due date & Bill2Bill collections
- Maintaining churn target @2.5%
- Handling all 3 buckets of TD (Suspend) base and to achieve revival targets in all 3 buckets
Education
BCA -
Madurai Kamaraj University
Madurai01.2013
DEEE -
Suguna Polytechnic College
CBE01.2006
XII -
Sri K.K Naidu Memorial HSC School
CBE01.2004
Skills
- Problem solving
- Strong negotiation skills
- Time management
- Customer Relationship Management
- Continuous improvement
- Portfolio management
- Teamwork and collaboration
- Fair debt collections practices
- Analytical and critical thinking
Personal Information
- Father's Name: HARIDASS.R (late)
- Date of Birth: 06/17/86
- Marital Status: Married
Achievements
· Implemented a new collections strategy that reduced outstanding receivables by 30% over three months.
· Developed and executed a training program for collection staff, Resulting in a 40% improvement in team performance metrics.
· Implemented a customer feedback loop to continuously improve the collection process, resulting in a15% increase in customer retention.
· Achieved recognition as Top cluster manager for three consecutive months due to outstanding performance & Leadership.
Timeline
Senior Area Collection Manager-DMS
Bajaj Finance Limited
09.2017 - Current
Postpaid RRT
Aircel Limited
07.2016 - 08.2017
BCA -
Madurai Kamaraj University
DEEE -
Suguna Polytechnic College
XII -
Sri K.K Naidu Memorial HSC School
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