Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kalaingar Mani

Tamil Nadu,RJ

Summary

Dynamic leader with proven expertise in portfolio management and team handling, honed at Jana Small Finance Bank and Satin Creditcare Network. Excelled in developing strategies to manage over 18,000 overdue accounts, enhancing collection processes, and fostering strong customer relationships. Skilled in data analysis and negotiation, achieving significant improvements in operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Area Collection Manager

Jana Small Finance Bank
09.2022 - Current
  • Manage a Collection of 18 thousand overdue Customer for a large scale Organization,
  • Handled a Team with 8 Employee.
  • Developed and implement the strategies for improving the collection.
  • coordinated the acquisition of artifacts from multiple sources


Senior Branch Manager

Satin Creditcare Network
11.2020 - 09.2022
  • Managed all aspects of member service, operations, risk, and sales activities.
  • Trained and developed new employees.
  • Ensured a high level of service is experienced by member loyalty.
  • Identified, analyzed, and resolved Member problems with tact and diplomacy.
  • Ensured all budgets are met and goals are attained.
  • Responsible for coaching employees on product knowledge to create quality referrals.

Senior Executive

Jana Small Finance Bank
11.2017 - 11.2020
  • Communicated with sales team and customers regarding account status, orders, and payments, builds customer relationships.
  • Analyzed credit service bureau data as needed and recommended changes required to credit limit or collection actions.
  • Identified high risk /delinquent accounts and initiated collection action.
  • Documented customer contact and collection action taken in accounts receivable system and physical file as needed.
  • Developed customer relationships and understood how the customer fits into company strategy.

Education

Master of Computer Applications - Computer Science

Anna University
Chennai
04-2007

Skills

  • Data Analysis
  • Portfolio Management
  • Credit Risk Assessment
  • Organizational Skills
  • Negotiation skills
  • Team Handling
  • Problem Solving

Languages

English
Intermediate (B1)

Timeline

Area Collection Manager

Jana Small Finance Bank
09.2022 - Current

Senior Branch Manager

Satin Creditcare Network
11.2020 - 09.2022

Senior Executive

Jana Small Finance Bank
11.2017 - 11.2020

Master of Computer Applications - Computer Science

Anna University

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