Sathishkumar J
Senior Engineer IT
Kanchipuram
Summary
Dedicated IT professional with 8 years of experience in addressing user support tickets related to hardware, software, and networking. Proficient in maintaining and administering computer networks, resolving LAN and WAN issues, and managing file and printer servers. Skilled in hardware and software asset management, including application installations and remote troubleshooting. Experienced in creating and managing user accounts, as well as configuring Group Policy Objects (GPO) in Active Directory. Committed to ensuring system integrity through timely patch updates for servers and end-user systems.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Engineer IT
L&T Valves Limited
Kanchipuram
07.2023 - Current
- Leveraged monitoring tools to proactively identify potential issues before they became critical problems affecting customer operations.
- Implemented security measures to protect against unauthorized access and potential data breaches on client servers.
- Streamlined support ticket resolution through effective communication and collaboration with team members.
- Established strong relationships with key vendors allowing faster resolution times when escalating server hardware or software issues.
- Successfully migrated multiple servers to new platforms without significant downtime or data loss.
- Optimized server uptime by proactively detecting, diagnosing, and resolving hardware and software issues.
- Provided consistent level of support for Windows servers and backup management.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
Server Engineer
Team Lease Skills University
Chennai
08.2022 - 06.2023
- Developed and documented network policies, procedures and standards.
- Analyzed network traffic and performance metrics to optimize system performance.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
Helpdesk Engineer
DigitalTrack Solution Pvt., Ltd.
Chennai
07.2021 - 07.2022
- Collaborated with team members to develop new strategies for improving help desk processes.
- Reduced downtime for clients with proactive maintenance and monitoring of IT systems.
- Proactively identified potential IT issues through routine audits of systems'' logs, alerts, and reports.
- Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.
- Increased first call resolution rates with thorough understanding of company systems, applications, and infrastructure.
- Ensured data security with regular system maintenance tasks including patching, updates, backups, and antivirus scans.
- Connected to computer of client using remote link to install programs and applications.
Desktop Engineer
Micropoint Computers Private Limited
Chennai
06.2014 - 04.2017
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Walked individuals through basic troubleshooting tasks.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Education
M.E - C.S.E
Arulmigu Meenakshi Amman College of Engineering
Kanchipuram 08.2017 - 11.2020
B.E - C.S.E
Arulmigu Meenakshi Amman College of Engineering
Kanchipuram 08.2010 - 11.2014
HSLC - Computer Science
Anderson Higher Secondary School
Kanchipuram 07.2009 - 05.2010
SSLC - General Studies
Anderson Higher Secondary School
Kanchipuram 06.2007 - 05.2008
Skills
Active Directory management
System monitoring
Network monitoring and tracking
Incident management
Windows server management
Backup and recovery
Group policy management
Ticketing systems
Troubleshooting and Diagnostics
ITIL framework
Hardware and software installation
Remote support
Certification
Fortinet Certified Associate in Cybersecurity, Fortinet Training Institute, 0164784480SJ, 11/09/26
Personal Information
- Date of Birth: 06/11/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Additional Information
Fortinet Certified Associate in Cybersecurity
· Issuing Organization: Fortinet Training Institute
· Certification Number: 0164784480SJ
· Valid Until: 09 Nov 2026
Timeline
Senior Engineer IT
L&T Valves Limited
07.2023 - Current
Server Engineer
Team Lease Skills University
08.2022 - 06.2023
Helpdesk Engineer
DigitalTrack Solution Pvt., Ltd.
07.2021 - 07.2022
M.E - C.S.E
Arulmigu Meenakshi Amman College of Engineering
08.2017 - 11.2020
Desktop Engineer
Micropoint Computers Private Limited
06.2014 - 04.2017
B.E - C.S.E
Arulmigu Meenakshi Amman College of Engineering
08.2010 - 11.2014
HSLC - Computer Science
Anderson Higher Secondary School
07.2009 - 05.2010
SSLC - General Studies
Anderson Higher Secondary School
06.2007 - 05.2008
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