Summary
Overview
Work History
Education
Skills
Websites
Languages
Affiliations
Timeline
Generic

Sathvik CS

Bangalore

Summary

Experienced leader with 10 years of expertise in supply chain within the E-commerce industry at Flipkart. Proven track record in creating and executing pan India supply chain strategies, including procurement and distribution management. Skilled in leading cross-functional teams to optimize supply and demand dynamics. Strong focus on vendor evaluation and end-to-end supply chain management, strategic decision-making, negotiation, and driving impactful supply strategies.

Overview

10
10
years of professional experience

Work History

Assistant Manager -Supply Chain

Flipkart
Bangalore
01.2024 - Current
  • Assisted and contributed to the team in reducing SPF payouts by 55% through the adoption of marketplace packaging
  • Achieved a 62% increase in adoption within 8 months by consistently following up with the vendor, Marketplace team and sellers, promoting the use of genuine packaging
  • Achieved 80% delivery within 2 days in metro cities, with 2-3 day deliveries in zonal areas and 3-4 days nationally by maintaining ready inventory at vendor locations
  • Managed vendors to oversee the quality and daily production of security bags, labels, carton boxes, seals, and critical consumables for Pan India distribution
  • Conducted weekly quality audits at vendor sites to ensure final materials meet standards for dispatch
  • Provided daily and weekly reports to stakeholders, highlighting procured quantities and the number of sellers onboard, using data from FDP (Data Platform)
  • Worked with ERM (Enterprise Risk Management) and legal teams to prevent unauthorized packaging vendors
  • Organize seller meetings to educate and encourage the adoption of genuine packaging
  • Vendor onboarding, ensuring smooth integration into our platform
  • Conducted weekly calls with account managers and sellers to enhance packaging adoption

Assistant Manager -Supply Chain

Mother Hub
Bangalore
06.2021 - 01.2024
  • Company Overview: Mother Hub, City Logistics And Grocery Consumable Planning and Distribution
  • Monthly procurement of Bag seal tags, woven bags, OTL seals, thermal labels, and various other critical consumables valued at 5.5 crores during BAU and 9 crores during sales periods
  • Planned inventory of critical consumables at MH, CL and Grocery stores, distributing them across all MHs and DHs nationwide
  • Optimized bag seal size and labels, achieving cost savings of 1.8 crore while enhancing operational efficiency and cost-effectiveness
  • Assisted in reducing return label size dimensions from 4x6 inches to 2.3x3.3 inches, leading to a decrease in CPS. This adjustment, applied to a volume of 3 crore units, resulted in total cost savings of 97 lakh
  • Maintained a consistent inventory level of 25 days to support uninterrupted operation situations by releasing PO copies on time to supplier
  • Distribution for Flipkart Grocery, ensuring smooth and efficient operations across all stages
  • Introduced tamper-evident tote seals in the grocery segment to enhance security and ensure product integrity during transportation and storage
  • City Logistics And Grocery Consumable Planning and Distribution

Team Lead - Supply Chain Management

Flipkart
Bangalore
06.2019 - 05.2021
  • Implemented a shift from bag seals to preprinted barcode stickers (orange labels) for volumetric shipments this change resulted in annual savings of Rs1.5 crore
  • Standardized the size of CL green bags in procurement achieved a cost saving of Rs10 per bag, culminating in a total annual savings of Rs1.9 crore
  • Led a team of 18 executives to manage consumable store performance, ensuring targets are met and operational efficiency is maintained
  • Monitor the overall quality performance of consumable stores and DOH
  • Conduct periodic stock audits of stores and warehouses to ensuring accuracy and compliance with inventory management standards
  • Claim service 1-year warranty for a Bosch cutter, rather than purchasing a new one, to optimize cost savings of 12 lakh annually
  • Reduced Days on Hand (DOH) from 68 days to 35 days, improving inventory turnover and optimizing stock management
  • Services for Godrej cash lockers across all CL hubs in Pan India, ensuring secure solutions and consistent service support

Senior Customer Support Specialist

Flipkart
Bangalore
06.2018 - 05.2021
  • Stopped auto-approval of returns for damaged, tampered seals, and missing products in the system Adjusted system attributes and saved 1.6 crore annually
  • Managed customer escalations, inquiries, and suggestions with courtesy and professionalism ensuring a high standard
  • Trained new hires on company operations, policies, and services, ensuring effective integration into the team
  • Managed corrections and updates for Samsung warranty information on the website, ensuring accurate and up-to-date details for customers
  • Implemented measures to prevent the sale of duplicate products by non-alpha sellers
  • Provided all-India escalation matrix of Lenovo accessories by following up with brand stakeholders
  • Customer product return issues and provided resolutions in alignment with company policy, ensuring effective problem-solving and customer satisfaction
  • India's Leading E-Commerce Company

L2 Customer Service Representative

Flipkart
Bangalore
06.2016 - 05.2018
  • Worked closely with supervisors to escalate and address customer inquiries and technical issues, ensuring prompt and effective resolution
  • Oversaw technical support for high-value returns, ensuring effective management and resolution of complex issues
  • Assisted customers in diagnosing issues and explained solutions to restore service and functionality, ensuring a smooth resolution process

L1 Customer Service Representative

Flipkart
05.2014 - 05.2016
  • Company Overview: India's Leading E-Commerce Company
  • Troubleshot and resolved customer complaints and issues, ensuring timely and effective solutions
  • Consistently adhered to company policies and procedures while delivering exceptional customer support
  • Demonstrated strong performance and effectiveness in resolving customer issues and enhancing overall service experience

Education

Bachelor of Commerce - Human Resource

SRN Adarsh College
Bangalore
04.2014

Skills

  • Advanced Excel
  • Procurement
  • Supply Chain Optimization
  • Supplier Quality Management
  • Supplier Relationship Management
  • Logistics Management
  • Vendor Management
  • Project Management
  • Team Management
  • Negotiation
  • Business Communications
  • Escalations Management
  • Leadership
  • Problem Solving
  • Microsoft PowerPoint
  • Warehouse Operations
  • Teamwork
  • Purchasing
  • Operations Management

Websites

Languages

English
First Language
Kannada
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Affiliations

  • Manpower Sourcing in Event Management
  • Fitness Enthusiast
  • Social Service (Leo club)
  • Drone Pilot
  • Animal Welfare Advocacy

Timeline

Assistant Manager -Supply Chain

Flipkart
01.2024 - Current

Assistant Manager -Supply Chain

Mother Hub
06.2021 - 01.2024

Team Lead - Supply Chain Management

Flipkart
06.2019 - 05.2021

Senior Customer Support Specialist

Flipkart
06.2018 - 05.2021

L2 Customer Service Representative

Flipkart
06.2016 - 05.2018

L1 Customer Service Representative

Flipkart
05.2014 - 05.2016

Bachelor of Commerce - Human Resource

SRN Adarsh College

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Sathvik CS