SATHYARAJ SHANMUGAM
Bangalore,KA
Summary
A VMware & Red hat Certified Professional offering over 14.5 years of rich and qualitative experience in IT Tech Support; targeting challenging profiles as Consultant/ Architect with an organization of high repute. Preferred Location: Chennai/ Bengaluru
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Consultant
HUCO
Bengaluru, KA
10.2022 - Current
- Effectively deal with high priority and escalated customer technical issues.
- Act as Consultant for multiple customer environments across managed service and project engagements.
- Follow and engage with standard incident, problem, and change management processes to meet.
- Defined service level agreements including root cause analysis of critical incidents.
- Escalate issues appropriately internally within Triangle or to relevant vendor while remaining within service levels.
- Pro-actively search out potential issues in the environment and resolve them on time.
- Systems management design activities, including s/w level reviews for patching and upgrades, capacity management and performance management activities.
- Enterprise level systems management and monitoring experience
- Act as reliable technical design resource for client project requests and new opportunities.
- Gave budget suggestions for projects, outlining financial needs and forecasting.
- Evaluated clients' needs and created plan of action to provide solutions
Identified business issues through careful collaboration with key stakeholders - Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions
- Monitored technology use and program functionality, updating programs and making changes to enhance output
Senior Technical Support Engineer
VMware India Pvt. Ltd.
Bengaluru, KA
10.2015 - 10.2023
- Managing day-to-day problems logged by the users as well as troubleshooting them to provide proper support to the customers
- Performing the planning, designing, and implementing enterprise solutions involving VMware, VCD, SRM, VDP as well as Linux
- Leveraging skills possessing in the design, architecture and implementation of Virtual Infrastructure environments using VMware v-Center, Esxi, SRM&VDP
- Basic Knowledge in Tanzu, Ansible, Docker and Kubernetes
- Troubleshooting the issues related to snapshots and backup and upgrading vCenter and Esxi & Update manager
- Adhering to SLA for critical customers and ensuring closure of the cases within deadline
- Enabling and leading cross-functional collaboration with other Enterprise Infrastructure Support Teams for: Design and Transition of new IT services / processes
- Incident / problem resolution
- Effective management of changes to existing IT services / processes
- Installing, configuring, and troubleshooting storage with respect to ESX server, such as hardware and software iSCSI, NFS and FC
- Evaluating product defects and referring old /existing bugs to understand the fixes/workarounds
- Re-engineering processes to drive efficient delivery of service to end-users
- Managing escalations and urgent requirements from business; steering incident management during major impact outages along with service request management & process improvements.
Senior System Administrator
ABCO Advisory Board
Chennai, TN
02.2015 - 09.2015
- Performed change and problem management in server hardening and capacity management
- Rendered support in Patching ESXi, V-Center servers, Windows, and Linux servers on monthly basis
- Scheduled and monitored jobs using crontab in Database server
- Created Volume groups, Logical Volumes and File systems on Linux systems
- Upgraded and installed the 3rd Party software in Linux and windows servers
- Installed and configured all RAID Levels and conducted the performance tuning for Linux and Windows Servers
- Conceptualized and managed resource pools added the VM’s into resource pools & virtual machines as well as installed VM Tools into VM’s, and VM Ware cluster enabling HA and DRS features in a cluster.
- Standardized job tasks and trained junior team members on industry best practices and standards.
Senior Specialist
HCL Comnet
Chennai, TN
01.2012 - 02.2015
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distribution
- Interacted directly with users to diagnose and correct major system issues and address concerns
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose
- Maximized system availability through development and testing of contingency plans
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Evaluated software products to determine compatibility with existing systems
- Analyzed network traffic and performance metrics to optimize system performance
- Devised scripts and automation tools to improve system efficiency
Linux Administrator
Wipro Infotech
Chennai, TN
10.2010 - 01.2012
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros
- Developed organization-wide administration policies to encourage continuity across multiple systems and facilities
- Created and serviced administrator and user accounts on Linux-based systems, Managing Number of deployments
- Tuned system performance to optimize efficacy of new and existing hardware components
- Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers
- Coordinated cross-site installation of networked systems, confirming post-install connectivity
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose
- Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending
- Resolved issues and escalated problems with knowledgeable support and quality service
Senior System Administrator
Master Sys Tech Pvt Ltd.
Chennai, TN
04.2010 - 09.2010
- Resolved issues and escalated problems with knowledgeable support and quality service
- Adopted cost-effective, useful solutions to implement into current systems
- Detailed upcoming software upgrades and system sprints to team members
- Configured and tested Windows Server operating systems with roles features
- Tested software remotely and onsite for server sets to maintain operational readiness
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution
- Performed software installations and upgrades to UNIX or Windows operating systems
Education
MBA - Systems Management
University of Madras
Chennai, TN01.2014
Bachelor of Science - Electronics Science
New Prince Shri Bhavani Arts And Science College
Chennai, TN03.2007
Skills
- SRM
- VCloud Director
- vSphere (65,6770)
- Linux Administration
- Windows Administration
- Design Implementation
- Data Centre Operations
- Troubleshooting in Server Hardware Level
- Infrastructure Management
Certification
VMware & Red hat Certified Professional
Languages
English and Tamil
Personal Information
- Passport Number: K5957690
- Date of Birth: 02/05/87
Timeline
Senior Consultant
HUCO
10.2022 - Current
Senior Technical Support Engineer
VMware India Pvt. Ltd.
10.2015 - 10.2023
Senior System Administrator
ABCO Advisory Board
02.2015 - 09.2015
Senior Specialist
HCL Comnet
01.2012 - 02.2015
Linux Administrator
Wipro Infotech
10.2010 - 01.2012
Senior System Administrator
Master Sys Tech Pvt Ltd.
04.2010 - 09.2010
MBA - Systems Management
University of Madras
Bachelor of Science - Electronics Science
New Prince Shri Bhavani Arts And Science College
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