Sathyaseelan K

• Oversee entire city hub operations, ensuring the efficiency of first mile and last mile delivery.
• Manage Team leaders to uphold delivery standards and metrics across all operations.
• Drive efficiencies for Pickup & Delivery Partners at an individual level.
• Maintain Team leaders and pickup & delivery partner attendance based on daily demand.
• Focus on improving and maintaining promised delivery times for an enhanced customer experience.
  

Metrics Followed:

• FASR&FPSR BIC Format
• Early Attempt
• D0 -Attempts
• D1-Pickup (24Hrs)
• Cx-Ticket Resolution (24Hrs)
• Rider Cost Efficiency

• Managed a team of 120-150 Pickup & Delivery Partners daily.
• Drove efficiencies for Pickup & Delivery Partners at an individual level.
• Maintained attendance for pickup & delivery partners based on daily demand.
• Improved and upheld promised delivery times for enhanced customer experience.
• Conducted comprehensive classroom and field training for individual partners.
• Implemented regular field audits to ensure compliance among pickup & delivery partners.
• Managed and controlled voluntary attrition, addressing absconders through engagement activities.
• Provided individual-level feedback and conducted weekly one-on-one sessions to understand and address problem areas.
• Ensured excellent customer experience by resolving order-level escalations.
• Provided support to Pickup & Delivery Partners during emergencies and exigencies.
  

Metrics Followed:

• Regularity (Rider Attendance
• Shift Completion (
• Rejection >2%
• SLA>30Min (Service Level Agreement)
• O2A >2Min (Order to Assign)
• Marginal Losses 0%
• Conducted regular meetings and coaching sessions weekly.

• Coordinated the reception of bulk shipments.
• Developed strategic route plans for collective shipments.
  Determined the mode of transport based on shipment commitments.
• Balanced factors like urgency and cost-effectiveness in transport decisions.
• Contributed to the efficient and timely delivery of shipments.
  Ensured streamlined and effective operational processes within the organization.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Achieved results by working with staff to meet established targets.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Monitored workflow to improve employee time management and increase productivity.

• Planned delivery routes according to traffic, weather and types of delivery.
• Managed resources effectively to avoid unnecessary delivery delays.
• Fielded customer questions and complaints and rectified issues.