SATHYAVAGEESWARAN Deepak

• Providing Infrastructure support to the US Client
• Managing resources via Citrix studio & Microsoft azure
• Provisioning corporate access like BMS, WSO suites, Bloomberg etc
• Provisioning of access to the corporate resources based upon the projects &access levels
• Monitoring resources via Advanced Ninja one monitoring tool/screen connect. and Goliath tools

Worked as a Assistant Manager and managed the team size of around 10

• Company Overview: provide technical support L1/L2/L3 via remote
• Provide technical support L1/L2/L3 via remote
• Asset management
• Performing internal audits.
• Act as a SPOC .

• Company Overview: provide technical support to in-house computers
• Provide technical support to in-house computers

• Email id creation, VPN configuration Trouble shooting
• Windows, 7, 8, 10, windows server 2012, Lenovo, Dell, Macintosh laptops, Macbookair, Mackbookpro, Ubuntu Desktops, Laptops, Mobile devices, maintaining windows server 2012 r2 VOIP phones Management
• Incident Management, VLAN, DNS, DHCP, Creating/Managing Virtual machines (VM) for the users
• Basic knowledge to Encryption
• Enabling and disabling USB/CD DRIVE for the users via group policy
• Polycom Phones Management for video conference
• Hands on the experience of O365, ms office 2010, 2013, 2016
• Microsoft Volume Licensing Management Download products and keys
• Wifi Controller management, wifi usage Monitoring/ users bandwidth Restrictions
• Backup Management - Email backup, Share Folder backup
• Door access management/Bio metric devices, Printers Management
• VPN, Firewall, ILP, MPLS Management, Asset Management
• Providing Mac id based internet access for the users of the organization
• Maintaining & Trouble shooting Printers, Xerox Machines of the organization
• Under payroll of FCOOS Technologies Pvt Ltd

• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, software deployment, security updates and patches

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/interaction/chat for customer’s end users
• Route problems to internal 2nd and 3rd level IT support staff
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution following ITIL, ILC process
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions